ARS/Rescue RooterReviews of ars.com

This company should not be in business and I will be reporting them to the better business bureau. We had a new unit installed July 2025. As soon as they left the unit was blowing hot air. They didn’t come back out until a day or 2 later, meanwhile we very hot in the house and trying to keep it cooled off with fans. Let me also say that the 3 men they sent out to install on that Saturday morning were not happy and not prepared. They basically installed the unit as fast as they could so they could leave and finish their weekend plans. On the 14th of July this year, we made an appointment for a 1 year service. The technician did not open the unit in the garage to check nothing. He only checked the unit outside and said he had to put a little bit of Freon in there. 2 weeks later the unit stopped cooling. We called them back. That took another day and I took off work 5 hours. That technican never looked on the inside of the unit in the garage either. Said there was no leak when he performed a leak check. He put more Freon in and said it would take some time for the house to get back cool. About 11pm that night the house was back at the set temperature. That was 07/30. Yesterday when we arrived home 08/04 the unit was not cooling again and we had to wait until this morning to call them back out once again. The technician arrived about 10:30 am. This is the third technician and he opened the unit in the garage and immediately found a leak from the coil. He also said the sensor was not working properly because the unit should have shut off if it detected a leak. He found the sensor wires were not installed properly. Now we have a hot house once again and have to wait until next Tuesday 08/11 for the ordered part to arrive. Meanwhile the unit is steady running and only cooled 2 degrees from 82 to 79. My husband had to miss work just to stay here for the appointment today. This is unacceptable because they failed to do a proper service 2 times and did a shabby install. Never opened the unit to check until today. Now we are suffering in a hot house for all these days. Additionally, my husband has to miss additional days off work just to be here for the coil replacement and wiring repair. Please do yourself a favor and tell everyone you know to call anyone but this company. You have been warned. I must say the technician they sent out today did his job professionally. He may be the only one working there that knows how. I’m pretty sure we’re going have to get a hotel room, it’s just too hot in this house until Tuesday of next week and today is just Wednesday.

AC installed 5 years ago by Tarpy Heating and Air, then sold to ARS rescue Rooter. Have had AC failed 2+days (8/1/26)and several appointments. No one shows up. The call centers, have no valid info for damaged customers. ARS Rescue Rooter doesn't call back even after they missed they’re 12-400pm window by 90 minutes. EXTREMELY UNPROFESSIONAL. DON’T BUY HVAC from this company.

No one has shown up to finish the job need fixed ASAP.

I have been calling trying to get help with my new installed AC unit and inspection. I have been given appointments time an nobody shows up to my house. I am a new customer and have been waiting for two months for someone to come to my house and help with closing out my open permit.

They never answered us

Missed Appointments and zero urgency. Been without AC for three days on a brand new system installed by ARS six months ago (1/26/2026). Appointment windows mean absolutely nothing, even when told that I would be first on the schedule. The 24 hour service guarantee is a complete joke, no one will even discuss the fact that they are days past 24 hours and per their own guidance will write a check for $555. If you need a new unit or service, please look elsewhere. I'm expecting them to also fight the 100% unconditional money-back guarantee if you are not satisfied with new equipment within 1 year. At this point I plan on going with a company that stands behind what they put on paper.

Ars came out three times to repair my A/C unit and replaced one part on the second time and on the third time said it was wrong part and that I needed a dryer filter instead . I was then that a manager would call me it didn't happen. After a couple of day I didn't hear from you'll and I had someone to look at it and was determined that it was not the filter dryer.

Purchased a swamp cooler at Lowe's with the website recommending ARS Colorado to install. After coming to my home ARS Colorado declined to install this swamp cooler as to work intensive. Older homes do come with challenges however to refuse to even try or find an alternative is terrible customer service.