ARS/Rescue RooterReviews of ars.com

We had a complete replacement of our home AC system using ARS rescue rooter and paid more than #8000 for a system with a Payne compressor system & a Carrier evaporator system four ton capacity. I later saw that the Payne system had a tag that the unit was illegal for use in the southwest USA. The unit was a 14 efficiency rating. We consider these folks untrustworthy and would not use them again.

My main waterline clogged up. I called on a Tuesday and was told that I may be seen same day as a work in, or been scheduled early Thursday morning. Scheduling did not permit me to be worked in, so I was scheduled for 8a-1p on Thursday. On Thursday @ 1245, I was called and told that I was next on the technicians schedule (I think she said his name was Troy). Well, after 2 hrs passed and I didnt hear from Troy, I called ARS back. I was told that the technician would call me back with an ETA. Well, I am STILL waiting on ha call. I made four additional calls to ARS asking them if the technician was still coming....each time I was told YES. Well apparently at ARS, YES means not only NO but also comes with stories about how they want to provide you with excellent service....These are what my grandma calls "telling tales out of school"...aka lies. They lie to you on the constant. I could have called elsewhere if only I had been told the truth...." Ma'am, I'm sorry that your main waterline is clogged and you cant flush your toilets or use any water in the house, but we dont care. Your scheduled service call with us means nothing to us! Call somewhere else! Have a happy holiday" I would have had more respect for them. I can hardly wait to post the chat messages on my Facebook page. Very unprofessional.

Scheduled my appointment 2 weeks ago to have my furnace inspected before winter hits and before the rush. Selected between 7:00AM and Noon. Got a couple of calls from the Technician about other jobs and whatever but he did make the time frame. He wore all the CV-19 gear and shoe covers. I took him to the furnace and let him go about his work. After 10 to 15 minuets he came to me and said he was done. I was thinking kind of quick but ok the system is only 9 years old and we have maintained it. So the technician says everything is OK. I'm thinking that's good. Then he says but your induction motor is drawing 2.6 amps and is rated for 2.8 amps so it may die tomorrow of next year or 5 years. I'm thinking great, then ask how much do you think it will cost. He says oh they're not cheap 8 to 9 hundred dollars installed. So then he said well you could get a free estimate for a new system and they would knock that much off. I'm thinking yeah sure they will. So I paid the guy for the inspection told him I'd have to think about the estimate. He gave me his card so he could be the one doing the estimate because he already knows the system. He leaves I go get the model and other information from the furnace and hit the internet. The part he said was dying and would cost $900.00 to replace, I found on Amazon for $93.00, watched a YouTube video on the 10 to 15 minuet job it is to install a new one. 4 screws, 3 wires, 3 hose clamps to remove and put back. I really feel like either he or the company was trying to scam me. Yes I ordered the part and I will install it myself, and I will never use this company for anything again.

First visit, my water heater was not installed up to code. Took a half day off work to have someone come out to fix the issue in the afternoon, and he didn't show up until well after the time window (and well after the time I would have been off work anyway), only to tell me that he didn't have the time to fix everything that was wrong with it. He also told me that HE would personally be coming back to fix it and that he was going to call his supervisor about compensating me for the time I took off work, which never happened. So I get scheduled for another day, and I text the guy who said he would be coming back to fix it himself the morning I am scheduled for to confirm he is still coming and he said yes. Later that day, the same technician who installed it incorrectly the first time shows up to fix it. Okay... That same day (so I didn't have to take ANOTHER day off work for ineptitude), I also had people working in my attic for new insulation. The ARS technician told me he needed to go to Home Depot to get some supplies (which didn't make sense because he should have brought everything he needed with him if he had the report from the inspector outlining everything that was wrong). That was the last I saw of him. I had to call ARS to ask if he was coming back, and apparently the technician told ARS that he didn't have room to work because of the insulation guys, who were not in his way at all. There was a ladder in the garage to access the attic and that was it. So ARS finally sent another guy out after 7pm to fix the issue. And then I had to take more time off work to have it reinspected. I got saddled with ARS because I bought my water heater through home Depot and they contracted insulation through them. Never buying an appliance from Depot again if it means having to work with this company again