ARS/Rescue RooterReviews of ars.com

I recently had ARS/Rescue Rooter replace a gas water heater (contracted through Lowe's) after severe basement flooding. They charged $4,047 for the job—far exceeding reasonable retail and installation costs. To make matters worse, they have consistently refused to provide a clear, line-item breakdown of the charges for labor, materials, and permits. Instead, the billing included unrequested line items ($1,200 labor warranty when AO's warranty is 6 years) and a total lack of transparency. I have been forced to file formal disputes with the Indiana Attorney General, the BBB, and my financial institution. If you value fair pricing, clear documentation, and honest communication, don't press the "Installation" button on Lowe's checkout!!

I have been a loyal ARS / Rescue Rooter customer since buying my home in 2016, consistently paying a monthly membership fee for routine maintenance and following their recommendations for system upgrades over the years. Over the past couple of years, the tone shifted from routine service to aggressive, high-pressure tactics from technicians insisting I replace a 10-year-old unit that was running without issue. During a recent routine check-up, the technician again pushed for a full replacement. Immediately after that technician left my property, the unit completely stopped working. When I contacted ARS to fix the sudden failure, I was told the unit could not be repaired and was quoted thousands of dollars for full replacement options to resolve an issue caused during their own visit. The failure left my home without air conditioning for a week during severe heat, leading to severe health complications for my tenants. ARS repeatedly failed to resolve the issue. I was forced to hire an independent, licensed HVAC company to perform emergency repairs. The independent technician diagnosed the problem as a refrigerant leak resulting directly from physical tampering at the service valves. When I escalated this with ARS management—providing full details and giving them an opportunity to review the damage and reimburse the out-of-pocket repair costs—their Quality Assurance department dismissed the claim and refused to take any responsibility. To make matters worse, they continued to bill my monthly membership fee even after explicit cancellation requests. If you value honest service, equipment integrity, and basic customer support, avoid ARS Rescue Rooter. They will compromise functional equipment to generate multi-thousand-dollar sales leads, leave you stranded in dangerous heat, and walk away from the damage they cause. Formal complaints have been submitted to state licensing boards and consumer protection agencies. Save yourself the headache and hire an honest local contractor instead.

Stay away from this place. I contacted them through Home Depot and made a complaint 8/17 and still haven’t received my diagnostic refund. This is a horror nightmare. (Terrible) below is the email I sent to management @ Home-depot to block this service. Hello This is. Mike My wife and I have our AC man out at the house. He look over everything and diagnosis our system. It isn't the control board which the home Depo contractor (Ars) was saying and trying to get me to pay 1900.00 ( adding discounts) My AC person said the problem is the blower total cost for repairs 540.00. I would like you to forward this email to your manager and tell them I want a full refund on the Homedepo contractor who came out to my house past Saturday.

came out to fix leak, said it cost 600 and he said it was fixed, did not get fixed and called again and someone came out and tried to fix it ,, again, did not get fixed, called for two more appt, both did not show up or call,, had to have it fixed by someone else who fixed it first try,

Prior service failed and on return visit it failed again. Reason why I no longer used one and went to new provider who rectified the problem. I did pay your $500 bill.

Having nothing but problems with this new ac unit

This company is Notorious for lying and increasing pricing once at the home.. Technician Paul lied to my face about a receipt and I called dispatch 5 times and was lied to by EACH one of them!! ARS should be banned because they are a bunch of scammers!!! Paul was in my house for 20 minutes and charged me 250.00 after being quoted 125.00 Hopefully, Paul will use the funds on hygiene, the entire company stinks!!! Do not use Home Depot for AC services, this is who they dispatch service calls to.

This company is running a fraudulent enterprise that seeks to take advantage in every situation they enter. Their “trained” professional technician Amjad Butt “diagnosed” my malfunctioning 9 year old Carrier HVAC system as basically dead. He expressly stated that “the compressor had failed” and that “the system was at end of life and needed full replacement.” He proposed a total Compressor Replacement - Includes Refrigerant for $5,696.00. He proposed a new Blower Motor Replacement - OEM and a Condenser Fan Motor Repair or Replace - OEM for $5,169.00. But he repeatedly also stated in writing “RECOMMEND FREE NO OBLIGATION ESTIMATE ON NEW EQUIPMENT” I called a friend familiar with all things HVAC. He found the capacitor was dead. It was obvious to any HVAC tech trainee that the capacitor was bad because it was puffed up as those things get when they go bad. He replaced it with a new $10.55 capacitor. The system works perfectly. AVOID USING THIS HORRIBLE FRAUDULENT ENTERPRISE!