ARS/Rescue RooterReviews of ars.com

My first mistake was to choose the ARS for my new AC unit . It was a nightmare. The sales rep showed me one unit and they brought a different unit on the day of install. That itself shows the company is cheating. Then after 5-6 months, when I made for the maintenance service, they made some dummy appointment and on the day of appointment, one no customer service lady from dispatch called said there is no technician available for that day and she had to reschedule. Also, the lady said that since my maintenance service is free of service, I am not important to them, they will go to appointment who is paying for it. WHAT KIND OF CUSTOMER SERVICE IS THIS. I spent almost $8000 for the new install, at that time they give you all sugar coated talking about the service. BUT ONCE THE SALE IS DONE, THEY DO NOT CARE ABOUT THE CUSTOMER. NO CUSTOMER SERVICE AFTER THAT. DO NOT GO WITH THIS COMPANY. I AM THE SAME REVIEW ON GOOLGE TOO. HOPE THIS COMPANY GOES OUT OF BUSINESS VERY SOON. I AM NOT RECOMMENDING THIS COMPANY TO ANYONE.

Don't buy the maintenance contract that is offered by ARS/Rescue Rooter. This is used to get them into your house to check your AC and then lie about all the new parts you need. When they give you estimates, the prices are outrageous. I am 72 and retired and felt I was targeted. Now I can not get them to cancel my contract. They are thieves.

If I could give these people a zero Star I would. Be careful when they come out to your house to service you with their $59.00 maintenance program that they have. I was told by two of their employees already that came to my house, that they are supposed to up sell you with their parts, because that is how the company makes money with their parts which they try to sell them quadruplet to you from what the original price would be at a store. Always follow them outside because they try to make it seem something is broken, and they will take pictures of things then go back and put it in your records then it's your word against there's because the company believes only what they bring back on the paperwork and pictures that they take. They also like taking advantage of the elderly people. Your parts can be under warranty, and they will charge you a large quote because what they are really doing is charging you for the part not the labor as they claim. They need to be stopped with all this over pricing and trying to scam people as well when you call them for a service call. I will be reporting them to the BBB.

ZERO STARS!!! These people never showed up for my appointment and then they started taking $20 per week out of my checking account for no reason!! They got $60 out of my account before I could get it stopped by getting a new debit card and going to my bank and putting a stop payment on them! After months of bugging them, I finally got $40 but they still owe me $20! I’ll probably never see that last 20!! do not use these people, they are very incompetent!!

See you in court

ARS markets unneeded service. After contacting ARS four times about a CO2 monitor a ARS technician and a sells person worked together in an attempt to convince us that our ducts should be replaced at a cost of $7,800. We got a second opinion and found that our ducts needed no work. ARS has done nothing to address the CO2 monitor problem. Disappointed! Don’t fall victim to the aggressive sell pitches for unneeded services. Our first bad experience with ARS after a decade of good service.

was billed for work and items that were suppose to be installed professional but was not installed professional and not installed at all. The expansion tank was never inflated to the proper pressure and the anode was never installed. The expansion tank caused the water heater to implode and cost us $10,000 to install a replacement. We called ARS and they refused to send someone the same day and when I asked to speak to a manager I was disconnected. ARS states they are not responsible because I did not give them a chance to inspect the heater but their rep hung up on me and never took an appt. NEVER USE THESE PEOPLE THEY ARE A RIP OFF

I've used ARS in the past and they installed an electric heat/AC in our upstairs. I've been pleased. Recently my heat went out and they responded in an hour or so. Tech said the burners were bad. The Ignition control board was throwing an error code which I asked about. He said we'd get the burners and go from there. The burners had been on order for over 3 weeks and they informed me it would be another week. I asked for the part number and I was able to get three burners in 3 days. And I installed them myself. They slide into place and only have 4 screws that retain them. Not a skilled installation at all. And nothing critical in the system was touched. They quoted $570 to replace the burners. Oh by the way the burners cost $15 each and it maybe takes 5 minutes to remove and install new ones. After removing the burners I discovered the ignitor ground rod was laying loose from its plate. No spark could be made to ignite the gas. The initial tech never removed a burner to inspect and if he would have he would have discovered the failed ignitor. In other words he'd have gotten the burners and then said "Your flame sensor / ignitor is bad. We'll order one. Would it have been another month? I called ARS and told them I had received my own burners and wanted them to come back out to install an ignitor and see if the control board was problematic. They scheduled a tech. An hour later they called me and said because I had removed the burners and worked on the unit they could no longer send a tech. I explained that I had gotten burners in 3 days and that they had them on order for a month and I had to do something. I suspect they are angry they lost out on $570 easy dollars. There is no concern that my wife and I have been freezing for a month. So here I am running up on sub freezing temps in a day or two and my HVAC company will no longer come to my house because I dared to touch my HVAC unit AT MY HOUSE, THAT I OWN. My wife and I have discussed just getting a new unit. This is only 4 years old and rusted burners probably mean a wet heat exchanger. Couple that with a broken ignitor and possibly a bad ignition control board and I have some trust issues. One thing is for certain. ARS will never do seasonal maintenance for me. Nor will they get my business for a new system should I go that direction. How dare I order OEM burners myself after they cannot get them after a month in the dead of winter. It appears they only care about losing the $570 installation fee for installing 4 screws on 3 burners. The initial responding tech should have removed a burner and inspected further. Poor troubleshooting. And the fact they refuse to now even show up as a winter storm approaches infuriates me. I'll never use ARS again for anything.