ARS/Rescue RooterReviews of ars.com

If only I could give zero stars. I thought backed by Lowe's meant something, but we learned the hard way that it means absolutely nothing. We made the mistake of choosing ARS Rescue Rooter for our new AC installation. This was by far the worse service we have ever received from any company. Hands down! It was a nightmare from beginning to end. Worse of all, the company did not make any attempt to remedy the situation. Our AC was installed on Tuesday July 9th. It did not start working until Friday afternoon by 4:30pm. That means, we spent all those days without AC which no one seemed to care about. The technician Jose was nice except the couldn't figure out the issue. He reached out to his boss (the installation manager Arley) who basically left him and us hanging. As a matter of fact, we called Arley and left him a voicemail, he never bothered calling us back. I called Lowe's to file a complaint, I was told the case was assigned to someone name Ashley who never bothered calling us. Then we were told Natalie from quality assurance would reach out, never heard from her. At one point, we felt like we were being ignored and discriminated against. The sale guy David made everything sound rosy and never followed up although he was aware of the issues. As a matter of fact, I sent him a text message which he never replied to. Though this was the most stressful experience, I believe it could have been turned around had the installation manager stepped up and took control of the situation except he did not care at all. Can you imagine every single piece of equipment was faulty? They had to exchange the brand-new condenser, then it was the air handler, then it was the air scrubber. At one point, it seemed like they were just guessing as to what the issues were. They even tried to blame it on us stating that we must be unlucky. Then on Saturday, we started getting an alert on the thermostat (Econet alert A928_O inverter fault locked or communication failure. Then the unit would just shut down. Called the technician who had no clue on how to fix the problem. Their solution was to come back to remove the air scrubber that we paid for because they thought that's what was causing the problem. Although the temperature was set at 70, it would rise to 86 then shut down. At the end, we decided it was best to have the unit removed for a full refund which hasn't happened. I honestly cannot wait to put this behind us. Now, don't say you were not warned. If you want stress, a company who is unresponsive, show absolutely no care in the world, then hire ARS Rescue Rooter. In addition to everything that we went through, they robbed us of all of our equipment and left us with nothing. They took everything. Now we have to pay the new company money to replace everything that they took.

WEEK 7!! and still waiting for 1 blower motor from Carrrier!!!!!!! I was sold on Carrier because its made in the USA! Both of my units blower motors failed within 1 week of each other, after less than 4 years. Apparently there are no blower motors anywhere in the U.S. Carrier is clearly not able to provide parts to support what it sells you! Even though the motor/motors are covered under warranty, ARS is charging me $600 to INSTALL EACH MOTOR!! CORPORATE GREED AT ITS FINEST!!ARS/Allgood employee Scott has gone above and beyond to help.

ARS is very bad company - I had Carried AC installed by them in 2016. I had issue with AC 4 days back and call them they send technician Jorge Rodriguez he checked AC and said motherboard melted and need to replace carried AC unit itself. I have been talking to the for days they are telling same thing due electric surge AC unit burned - except capacitor all burned. I called one handy man he just fixed by replacing bad capacitor. He just charged 190$. This happened to me second time previously plumbing work ARS said 2500$ but handy man fixed and charged 100$ I feel ARS is fraud company and manager Patrizia is very bad. My recommendation Please do not use ARS for HVAC & plumbing

Buyer beware. I'm a disabled veteran on a fixed income. Now I have to add another $1000.00 to a Carrier that is not even 2 years old. What I first thought was a solid decision by choosing ARS Myrtle Beach, has turned into a nightmare. My wife and I are sitting in a 86-degree house at midnight. It's 76 outside. August of 2022, we paid good money for a brand new Carrier unit. Never thought it would break down in less than 2 years. Being on a fixed income, and I have to purchase products and services with long-term reliability in mind. I can't afford not to. Carrier products, from what I'm told, are among the best. Thing is, the unit Myrtle Beach ARS installed gets almost zero use in the wintertime, which was true of our prior unit, also. So, there's very low miles on this new unit. Mike, the ARS technician comes by today to take a look. Tells me the blower is shot. $599.00 to install the warrantied part. He then goes outside to look at the compressor, finds a bad part there (and tells me, "It could just be a coincidence.") This tiny warrantied part was installed today at $444.00. Took him 15 minutes. We now have to wait for the blower, as it has to be ordered. So, for a total of $1043.00 of "warrantied" parts-installation cost, I'll be running again. 18 near-trouble-free years with a Goodman. Two years with an ARS-installed Carrier, and the thing broke down - both inside the house, and outside the house. Makes me think; it might not be the Carrier, but the original install in 2022. Many techs in the HVAC business say, "It's more important to have a quality install, than a top-tier HVAC unit." With ARS, I thought I was getting both. The double-breakdown could be a coincidence, but I have my doubts. Years of concern coming in my future. Be smart and move on.

I have had no A/C for six days, had ARS fome four times, each time something different, guessing. The tech said I need a new fan. The coil just below the blower keeps freezing, I drain the pipe, put vinegar in it, change the filter every month, coil is clean. Its been over 100 outside. I have Parkinson’s disease and asthma. When I called today to cancel the fan order, they had not even placed the order. Hope I get my deposit back. I have a warranty, they said 772.00. Without warranty, 2700.00. Disabled on limited income.

Technician never showed up for service call. Another technician came the next morning could not solve the problem. Total of four technicians the only the last helped but not completely. Was in the heat from Friday until Tuesday 4AM. Not a 5 star company.

I contracted for 2 AC Tune-us through Home Depot for rental properties in Denver. The contract was passed through the ARS Rescue service in Denver. Over a period of a week, despite multiple follow-up calls and appt reschedules, ARS never showed up for the tune-ups, couldn't seem to get the appt times correct, didn't bother to call for a missed appointment, etc. Absolutely horrible experience. I can't imagine a worse customer experience.

Terrible mistake! #1 Do NOT use Home Depot Home Services. Their service is poor and the price is double what you will pay going directly to an HVAC contractor. #2 Do NOT use ARS/Rescue Rooter (Sanford, FL). They promise the moon and the stars and deliver poor products and poor service. I had multiple problems with the install and the equipment (Rheem). The 24/7 service department is outsourced and is not part of the ARS/RR company. I complained as soon as I heard the new condenser unit about the loud noise and the entire case shaking and vibrating while in operation. They sent 2 technicians who both said there was nothing they could do about it. I called Jenifer the QA mgr 5 times and all she did was play phone tag with me. After a month, I notified Home Depot and a week later my unit is still vibrating and shaking. I did call Rheem and they said that any certified HVAC company can do warranty work on the unit, not just the installer.