ARS/Rescue RooterReviews of ars.com

Purchased an ac unit. A month later I got a call wanting me to schedule a service apt. I told the rep that I never authorized a monthly service. She told me that I sign up for it. I told her no and that I want to speak with a supervisor. They put a guy named Ron on which I doubt was a real supervisor. He then told me that accounting would give me a call in case I was charged. No one ever called. I reviewed my receipt and saw that I was not changed for that service. So I decided to place reviews about this very shady inconvenient business practice of ARS Houston.

I just got a brand-new AC system installed that never worked, their technicians keep coming, apologizing a few times but can't figure out. Please do not call them or refer them to friends or family unless you want to take a revenge

ARS/Rescue Rooter/ Vero Beach They installed my water heater which almost burned down and leaked after 5 months of the installation ! Poor installation and costumer service! Be very careful with them !

Please refrain from using this company! We paid this company to place an AC unit in our home for our upper level in 2020. We were informed our AC coil was no longer by one of their tech on 8/12/24 and it will be replaced in a couple of days. I had been trying to get a manger on phone since last Thursday. I finally spoke a dispatcher and he stated it is on back order. He stated it will be it will be in 7-10 days I informed him tomorrow will make 10 days. Then I requested to speak to manager. I spoke to manager Richard Boll and he stated, “WE CAN SEND SOMEONE TO ADD FREEON BUT IF IT LEAKS OUT IN 1hour, 2 hours or 2 days. We tried something.” I then asked him how would that help us with the a leak. He stated again, “ I tried something.”

Representative stated they are a premium service provider after I filled a complaint with them of their service and excessive prices. They sure are not premium service and triple price (724.00) just for around 45 min work of for just an installation of a motor. Came on Aug 9, figured out we needed a motor around 1PM. I explain the situation we had company for the weekend and we were 6 adults and 2 children. Explained that I just got sick the day before and we had no air. He said he was going to place the order right away and that if the motor was found, he would go get it for us. Next day call, no part and that I had to wait till monday. I explained the rep would pick up the part for us if they found it, but part was ordered late on Friday not around 1 when he told me. That they had to wait for the the part to get to the warehouse, no one would pick up the part as stated. After several calls to supervisors who would try to help me, telling me they would call me right back in 30 min., to wait 60 and they would not respond. Eventually someone pulled some strings, as they call it. Which should be the normal if they think they are premium service provider and the part was found and replaced around 4pm the next day. The whole family got sick since we all were in the same room with a winder a/c. It took the tech to get everything working around 45 min. A total of around 75 to 90 min of work to install just a part, that was not purchase with them, since it was a warranty part at no charge from Carrier. So Imagine, 724 dollars just to install a part. $724.00 for a 75 to 90 min job. I would consider this a robbery, when they know you need them the most. I will also be reporting them to BBB. Didn't know their rating was really that low. Will never do business with ARS again.

this company for starts is a rip off, my mother is disable and paid over 13,000 for an ac unit and the furnace that was put inside the house had a coil leak, but this was all supposed to be brand new. we notified company once the house was getting hot. they sent out a technician and they stated it was a coil leak. the company never fix the problem. over a period of time, there were several more calls made, and more techs came out it was problem after problem. then instead of them fixing the problem it became a money thing. this company i would never recommend for service. the management needs to be fired. the owner of this company needs to look deep into who he has employed because taking a company to court can cost him more than having the issue fixed and resolved. i hate how this company let a 70-year-old elderly lady who is an amputee. we have reached out to some legal support, but until then please do not waist your money and time with this company .

A WORD OF WARNING: DO NOT TRUST THIS COMPANY FOR A SINGLE MINUTE!!! THIS COMPANY CARES ONLY ABOUT THE BOTTOM LINE, ONCE YOU MADE THE PURCHASE AND ANY THING GOES WRONG WITH THE INSTALLATION OR EQUIPMENT IT'S HARD GETTING THEM TO DO ANYTHING ABOUT IT.

I had a service agreement but there was no savings. They would always find expensive problems. When they quoted $950 to fix a plumbing issue I looked for someone else and the new company charged $650. and did an excellent job