ARS/Rescue RooterReviews of ars.com

Awful company. I have been using them for a few years, thanks to Home Depot for having joint venture with them for installation of AC units etc. Each visit they upsell (try to sell surge protector, additional services, air purifiers, new thermostat etc). Then it's the same story: each visit turns into something you need: leak test, more freon, new condenser. Also use unskilled workers, rarely see the same person twice. Last tech came for routine semi-annual maintenance of working system, he left system inoperable, not cooling and no one came back for 3 days in middle of summer (July). Again (November) here I am waiting for them, promised 2nd day in a row with no show, no call.

They are not responsive. I called everyweek to get a return call and a document emailed and they never responded. The call center customer service continued to give the same response that I should received a return call, which never happen. This has been the worst experience. I am still waiting on my deposit refund.

ARS Columbia is absolutely horrible. They are rude and incompetent. After 12 trips (15 technicians including the manufacturer representative) the issue with my HVAC was not fixed and the corporate QA person told me to take my business elsewhere even though I had been a customer for over 15 years. The management team is rude as well. They do not care about the long-term customer at all. Absolutely would NOT recommend them at all. Cannot get anyone from the headquarters to return a call, so guess the lack of customer service starts at the top and rolls downhill.

I scheduled a maintenance call for between 8 and noon. I had not heard from anyone at 10am so I called and was told the dispatcher would call me back. At 10:45 I had not heard so I called back- got the same response. At 11:30 AM I called again and asked to speak to someone in the office, they said they could not do that but someone would call me back. At 12:15 I called back again and they said they would transfer me, waited on hold for 15min and someone ever came back on. They have TERRIBLE service- I just want to know when.if someone is coming!!

I wish I could give them a "-100". DO NOT use ARS/Rescue Rooter in the Norcross, Marietta, Tucker locations! I called and scheduled an appointment today with a window of 2pm - 6pm. Well, they were a no call/no show. I called to see what happened and the phone rep could not even get dispatch on the phone to find out what happened to the m.i.a. technician. She escalated my issue to management and stated I should hear from a manager today. Well, it's been almost 1 hour, and I haven't heard from no one. 😡😡🤬🤬WOW, before I hit the "post" button below, ARS calls me to see if I want to reschedule my appt for Monday.....Monday...WTH. I had a mouthful for her and she just hung up on me. BEWARE folks. I only wished I would have read the reviews before even calling them. If I had, trust me, I would not have even called them.

Unfortunately, we cannot give ARS a positive review. ARS is the worst company when it comes to customer service, appointments (a nightmare - never on time - always postponing - never returning calls as promised). ARS installed a new a/c unit in our home. Our a/c damper needs to be replaced - tech came out, looked at it then left .. no follow-up. We found out that he also made incorrect statements about that visit. Then they sent out a sales rep to inform us of the cost of the damper replacement. We called to make an appointment and customer service but they were not aware that a sales rep had already come to give us an estimate. We made an appointment but that was - again - canceled by them - no follow-up. This has been going on for over a month now. We called, over a week ago and were told (surprise) they would have it within three days - it's now been over a week. We called twice - first time they told us we would receive a call back within 2 minutes (no such luck) - the second time they said they would return a call within an hour - we are still waiting .... I would not recommend this company to anyone. If there was a zero star - I would award that to them.

Had the Home Depot $29.00 special to check AC/Heat and ARS Rooter came out. He too a picture of thermostat, went in the attic took the side off that part and screwed it right back on. Went outside and took the panel off it, then put it back on. He never checked a dang thing. Did not check freon pressure or anything else. STAY AWAY FROM THEM...

TO: ARS Rescue Rooter This letter is to inform you what I think your rating should be and why. Here is the why! On 8-25-24 as me and my wife entered Home Depot, we were approached by a woman inquiring about servicing our A/C system. In short, she said that they could clean and check our system for nineteen dollars. Being our system was working fine, but being it was six years old I agreed to the check. I asked what company would be doing the work and she informed me that ARS Rescue Rooter would be doing it. Your service person arrived the next day and when I spoke to him, he informed me that no he didn’t do the cleaning, he just did checks because the company would go broke if they did both for just nineteen dollars. I informed him to then just go ahead and do the check and he proceeded to do that, which he did. When he finished, he returned to inform me what he found. He informed me that he found some problems, that the capacitor was going bad, it needed cleaning and thermostat needed changed. He then informed me that to change the capacitor and Thermostat the cost would be over eight hundred dollars, and if cleaning was added it would be over eighteen hundred dollars. At that time, I informed him that was a ridicules price, and I would get a 2nd opinion, and he left. Now for part two. On Tuesday for some strange reason around midday the a/c quit cooling. I looked at it and could see nothing worn, air was flowing, and the fan was spinning but not cooling down. Being that the A/C was working before the service call, I recalled ARS and informed them that they needed to come out and recheck their work because I believed that something the checker had done had caused the A/C to quit. The person on the phone said there would be zero charge, and they would send someone out between 6pm and 10pm. Then around 7:30 pm I received a message saying the service person may not make it due to a vehicle problem. I called back again and was told that they could reschedule service between 10 am and 2pm on Wednesday. On Wednesday at right about 2pm the service person showed up and I informed him what was going on and he started to check the A/C. When he finished, he informed me that the capacitor was bad and then said the charge was going to be 330.00 dollars for the capacitor and 109.00 dollars for the service call. I informed him that was ridicules price for the capacitor and the service call was to be free. He then called his office and then said again it would cost 109.00. To not argue with him I paid the 109.00 and told him I would find another way. I then went inside and checked prices, now here is the kicker. I found the capacitor at a local business for only 25 dollars which means ARS was up charging the price by 1200 %. Looking at the previous quote given the thermostat would have also been charged the same amount. So, this tells me that you are price gouging the cost and that you are trying to take advantage of senior citizens thinking they are going to agree with whatever you tell them. So now you’re rating. On a scale of one to five I would give ARS a -5, because you start off by giving the wrong information. Then you price gauge on needed items and try to take advantage of senior citizens. Also just so you know a copy of this letter will be given to Home Depot and I will pe posting it online so others may see the way you do business. Now to take this a step further, after being in the house for approx. a half hour when we came out to go buy the parts needed, the service man was still parked on the street in front of our house. Now, being I didn’t trust him I turned on my alarm system just to make sure he didn’t do something after we left.