ARS/Rescue RooterReviews of ars.com

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit.

I wish I would have done a better background check on this company. I purchased a top-of-the-line Carrier unit 2/01/2021. Initial install was not without incident. The unit worked for a few weeks and stopped working. The ARS service tech reported a 'loose' wire. For the past (3) three years we have needed service 2-3 times per year. Some services included repeat repair of the same issue. My impression is they have no idea why all these issues are happening. My unit is a lemon! I am currently am waiting for a ARS service manager to call me to discuss my situation. Intermittent heating today with sub-freezing temps on the way...

I would reduce the stars lower if I could. This is a terrible company. I thought going with a larger company would get better service and that is not the case. I had them install a unit that has already broken down after only as year and a half. I call the emergency help line they give me an appointment between 9-12 at night. By 1130 I had called 2 more times to see if they had an estimated arrival time, they did not but promised they escalated it. By 1:30 the next morning I still had not heard anything and after more "escalations" finally got someone that told me they could not get in touch with the technician. I go to bed, in the morning someone shows up to fix the system after not having heat all night. They were not able to fix the system because it was too complicated for them. These were the people that installed the system and sent out an unqualified tech. So another appointment later that day and my system is providing heat. Two weeks later my electric bill is through the roof because they only turned on my emergency system and did not actually fix my system. Another call for an appointment and here I am past the 6-9 appointment time waiting for someone to arrive. DO NOT USE THEM!!! The service is terrible and I no longer trust their installation.

Had ARS Come to my aunts home to install a new ignition switch on a furnace that was running perfectly well since sept 2024 until dec.17, 2024 in the am. it had been running continuously at 68 degrees all those months. The Tech came to the home placed a volt meter on the ignition as there was voltage but no illumination. He then takes out his flex camera and proceeds to tell us that the heat exchanger has a crack and he can not put an ingnitor switch in because it will cause carbon monoxide to go thru the vents..When I question him further, and tell him I will have peoples gas come out in the morning to check my heat exchanger for cracks he retracts his statement of carbon monoxide leakage...I tell him it's always the heat exchanger and a new furnace has to go in, all the time isn't it? He was telling me my 94 yr old aunt needed a new heat exchanger to the tune of...Now get this 3000.00 dollars. Now this is for a 63,000 BTU furnace in a 1600 sq foot house. The heat exchanger must have been made of gold because a new furnace would only cost me 2800-3000 installed.I do believe I could have had additional air-conditioning added for 5000.00. He knew my Aunt was elderly. ARS blatantly tried to scam her bank account. However ARS was caught by an undercover sting operation. They will be turned over to the proper authorities.

ARS Rescue/Rooter are liars. The write up say that they are professonal, an expert and all other good descriptive words. However I've scheduled 5 appointments, with tge layest being 15 December with them and still no response. Didn't think I would have any problems since I went through Lowes, the company I really trust for house repairs to use their contractors. They are excellent up front, getting your money, however service after that they are horrible. I did not know that they had so many complaints, against since I went through Lowe's. I'm so disappointed, I guess my only result is to take legal actions. OMG, they have so many lawsuit and bad rating with BBB. I just shake my head, now I can't even trust Lowe's for reliable contractors.

Two days in a row we were told a tech would be out. The 1st day they called and said, he won't make it today. Day two, appointment was for 8am to Noon window. At 1:30 called to find out what happened and was told tech was running behind; apparently, they don't bother to let customer know unless you call them. Called twice after. By 6:pm we just assumed they're not coming at all. Wasted our entire day!

They did a major plumbing job on my drains. They had to dig all around the house to install new drains. They piled up all the dirt/mud up against my ac unit enough that it ran at a high head pressure. After a few days of calling they came out 2 times to move the dirt. I called many times but mostly was ignored. I would never use them for plumbing or hvac work. The "tech" even called someone to ask about working on the condensing unit. The only one I had any trust with was hard to get a hold of. After the fact I called another plumber and he quoted me $7000 less than what ARS quoted. I would call around for another vendor and would not use ARS at all. I had used them for years until this happened.

Let me start at the scheduling of my appointment. The time was 8AM -12PM… didn’t show until 3:30PM. Then come to find out that the previous repair tech DID NOT RESOLVE the issue previously, he just patched it up. I have had this system since 2022 and I have had nothing BUT ISSUE AFTER ISSUE. You call you just get pushed to the side!!! I have six small children and live in Florida…. Right now my thermostat says 87 degrees!!! I’m livid with this company, this customer service, and the poor quality equipment that they sold me. They charged me $12,000 for this POS and it breaks down all the time. Do anyone know if I get a lawyer involved can I get my money back I’ve paid for it and the suffering myself and children are going through right now?? ARS you all should be ashamed of yourselves selling faulty equipment, and patching it up just to get pass warranty… shame on your company!!!