ARS/Rescue RooterAs a nationwide network of company-owned locations, we provide expert heating, air conditioning, plumbing, and sewer and drain services to homes and businesses. Our Commitment to Comfort means you can always count on our courteous, professional technicians, plumbers, and home comfort advisors to deliver exceptional service and get the job done right—the first time.
ARS/Rescue Rooter (ars.com) has 792 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 24 reviews with 2 stars · Clear filters
michael E.
The amount of money you wanted to change me for Freon was ridiculous! I called someone else and they did it for a reasonable price.
Response from ARS/Rescue RooterJul 21, 2026
We appreciate the opportunity to improve and understand that our pricing as a premium service provider does not meet everyone's expectations or budgetary needs. Thank you for your feedback!
BARBARA J M.
Installed NEW HVAC system in April 1st 2026. June broke down went 4 days with no air. fixed it and 2 weeks later it broke down AGAIN same part waited 7 days to be fixed!! Have not done what was promised when I bought the unit!!! And are still refusing to do it!!! Would not use again!!!
Response from ARS/Rescue RooterOct 14, 2026
Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: [email protected].
Mark K.
Price gouging, aggresive sales tactics. Water heater costs $588.00 installation $3000.00! Unlicensed plumbing installers that work under the company's license. Asked the installer how he checked for gas leaks after he was done and he said "A Bic lighter works well" said he had to buy his own tools, no formal training either. ARS did furnish him a billboard truck though (-: Don't walk away from this company...RUN!!!
Response from ARS/Rescue RooterOct 19, 2026
Thank you for sharing your experience, Mark. We expect professionalism out of all of our employees, and regret that you experienced what you did with one of our plumbers, but will be happy to address it with them. If you have not been able to speak with a manager about your concerns, please send us an email at [email protected].
Sam
Service unacceptable.
Response from ARS/Rescue RooterJul 8, 2026
Thank you for your review and your business! We apologize that this visit did not meet your expectations. Please reach out to us privately with the best phone number to reach you, so that we can make it right.
Bill
Your financing is terrible!!!!!! I wish we didn't choose you or had purchased our own financing.
Response from ARS/Rescue RooterJul 8, 2026
Thank you for your review and your business! We apologize that this visit did not meet your expectations. Please reach out to us privately with the best phone number to reach you, so that we can make it right.
Sandler B.
Work wasn’t completed properly with attention to detail
Response from ARS/Rescue RooterJul 8, 2026
Thank you for your review and your business! We apologize that this visit did not meet your expectations. Please reach out to us privately with the best phone number to reach you, so that we can make it right.
Lorraine M.
Poor workmanship. In one year another contractor found 3 major leaks that cost me $2300 to fix after paying ARS $16k to install the Rheem system last year. Find a Rheem dealer do not deal with ARS. I called them to fix but they were not interested in showing up, they only want to work on emergencies not to service their customers that make an investment.
Rick R.
Tech fixed the a/c but tried to upsell me on an overpriced compressor that I didn't need.The tech didn't provide any instruction about keeping the condenser coils clean for peak efficiency.Said they would email me a receipt which I never got and had to request it days later,and based on previous repairs from other companies overcharged me by $200.