ARS/Rescue RooterReviews of ars.com

The maintenance service I had in place was transferred to ARS/RESCUE when Tarpy sold their business about three years ago. Monthly fee of $20, covered coming out to hose off the heat pump, check lines and check thermostat and supposedly replace HVAC filter (the latter only happened one time because the tecnician never had the right size filter in the truck). In May, last technician checked side garage door lock as he passed by and when I declined the need to come into the house to check the thermostat, he just opened the door and said he would just come in and check it out. I discontinued the service before the next maintenance date but the company has continued to bill me monthly. My last attempt to cancel, the agent contacted billing department and confirmed all my account info and I was promised, again, that the billing was canceled and I would receive an email within 48 hours confirming. This hasn’t happened so I will have to cancel my credit card and redo all my scheduled payments etc. Extremely poor customer service and incompetent agents, I would not ever use this company, they can’t figure out how to cancel a simple account in a timely manner don’t let them try to fix anything big.

These guys showed up quickly. Thats the only good experience. The tech suggested I do the work myself explaining what it would take. And it would be much cheaper. The suggested price from him was $600. I told him I would try to resolve myself. Before tech left, he called his boss and they made an offer of $486. I said I would do it if price was $400. Tech was already on site so no additional cost to the company. The boss was agreeable to the price, but they would not guarantee their work. In my opinion, no matter what price is agreed upon, the work should be guaranteed. I would never call this company again!!

Deceptive. Well mannered technician sharing some information, but not all, determined that my blower needed to be replaced because there was oil on the outside and my AC was not cooling as quickly as he thought appropriate. He found my compressor was failing and had explanations. 6K repair or system replacement? Makes sense to consider this way. A sales rep showed up same day proposing three costly options with a myriad of financing options. Each representative talked about their Christian relationship with God and commitment to Service. 20K to 15K. the following day 5Star, a Rowlett, TX local HVAC with great reviews showed up. He found that the MFD capacitor needed to be replaced and did for a reasonable price. He explained that after 18 years there might be some oil on the outside of the blower.He found that my condenser was performing well within tolerances, no risk of imminent system failure. 5 Star asked me why ARS/Home Depot did not replace the capacitor as well as the filter. I had five of them in the wrappers. I wondered. Private Equity/Venture capitalization driving high costs and PROFITS OVER PEOPLE corporate religion. What would Jesus say, Jonathan and Kevin? Go with 5 Star and stay away from pirates. Thanks for having integrity and telling it straight, Pedro.

"Be warned: this company completed a gas furnace installation at my Portsmouth property in early May and immediately activated the gas line, which we operated. I discovered that they bypassed mandatory safety protocols—the City of Portsmouth building inspection did not actually pass until months later (September 10th). When a dispute arose, management sent a high-pressure written ultimatum falsely claiming the gas had never been placed in service to minimize their liability. Unpermitted gas line activation is a severe safety and code violation. The timeline has been handed over to the city and the state licensing board (DPOR)."

I had a service technician out to my house for my AC unit and he said that my contactor unit was bad due to a surge and he said it also stressed the capacitor. even though that the capacitor was still working he said it should be replaced at the same time as the contactor unit otherwise it would go out soon and i would be placing another service call in about a week. So i said ok for him to replaced the both parts and the repair took one hour of labor, but to my surprise the bill was $817.00. What i do not understand is how do you charge $817.00 for 2 parts that cost between 30 - 50 dollars each and I know that because i priced them online from multiple different suppliers and one hour of labor? Bottom line is the parts were around $100 and i don't know what their hourly labor rate is but let's say $150 or $200. so the bill should have been around $300 max not $817.00. This was a good lesson for me to know which service company to trust and call for future repair services.

We had an HAVAC unit installed by them for $18,000 this includes a $7000 discount which means the unit originally was $25,000and they put the PLENUM on the unit, which is part of the unit it had holes in it & the water came through the ceiling and all down the wall leaving puddles of water on my floor at the end of my stairs. So they came out and put in a bunch of fans to help dry the wall to prevent mold and get this, when they replaced the PLENUN they replaced it with holes in it too one more time isn't that awesome??? What a clown show this company. They installed a defective product and they came out to fix it and installed another defective product. WTF? They're gonna have a bunch of money for repainting and mold and everything else they screwed up what the hell has happened to this company? 👏

We are very unhappy with the service we received in Mooresville: 1. Took 5 days in 95 degree heat for new unit to be installed and running properly. 2. Walls were gouged and scraped and need repair. 3. We could not use window units during this time because of the shape and opening of our windows. 4. Each night we drove 30 miles to our son's house to sleep so we didn't have to get a hotel. 5. Will be switching our service contract elsewhere.

BE AWARE!!!! This Company is using the HOME DEPOT brand to offer a very attractive price for AC services, just to access you home and then charge outrageous prices for what they said was included. They use false advertising and a deceiving process. They still will charge you even if nothing was done. Then when you call to request a review of the invoice a very aggressive person at accounting, takes the call and threaten to go to collection without even hearing what happened . My recommendation: Look for another provider!!!