ARS/Rescue RooterReviews of ars.com

I was told a technician was scheduled to arrive at my home between 2-6pm on 6/18. After no one showed, I called at 6:30 and was told they are running late and would like to reschedule the next day between 10-2pm. At 1pm, they called to say they were running late and would be there by 4. No one showed up or called the entire day. I called and they then said they would be there the next day (day 3). On Day 3 I was told they would be there by noon. Here it is at 2pm and still no word. I called a fifth time to be told they were on their way. I never did se anyone from this comp[any nor did they call to reschedule. I would never use this company again and advise anyone to avoid them. Terrible customer service.

The worst!! Tune up is not a tune up it is a charge to come out and provide a quote for work they think should be done. Way over priced, more then double what i actually had the repairs completed for. On top of that I keep getting a $40 charge monthly. I have called 6 times to cancel whatever service they think I should have. They will not let me speak to accounting or management. They only say they can send an email to get my refund and service canceled. We'll 6 calls later still charged. Filed with BBB and had to dispute charge with credit card company. Stay away!!

Scammers. They are advertising really low tune up prices but it’s the way to get in your house. After it they are explaining that “is wrong” with your unit and trying to sell you $25-$30 part for $390.

This company ARS sent me one of the worst technicians ever. Enrique was very rude and had a very bad attitude towards me when I asked him any question concerning pricing or quality of his work. I am a senior and felt very uncomfortable with him in my home. I will not use this company again.

If you’re considering ARS Houston for an HVAC installation, don’t. They completely failed to live up to their promises — both in product and service. In 2023, I needed a new HVAC system. Home Depot referred me to ARS, and their pitch sounded great: cutting-edge Carrier Infinity system, multi-zone comfort, UV light purification, attic humidity control, etc. I agreed, mostly because they offered financing, unlike the smaller contractors. They quoted me $37,000, promising a full home overhaul — new vents, foundation, drainage, and more. In reality, they reused much of my old setup, overcharged for basic parts (the UV light and solar fan can be found online for a fraction of what they billed), and failed to deliver the multi-zone system they promised. The system failed to cool my home on day one. They didn’t respond for a week. When they did, they added four vents and acted like they were doing me a favor. Nearly a year later, the system still underperforms. When I called again, they said the valves were going bad and wanted $3,000 to fix it. Even though Carrier offers a 10-year parts warranty, they tried to charge me $1,800 to "cover their tech’s time" — a wildly inappropriate justification. As an engineering manager myself, I know the difference between internal cost metrics and customer service. This was just bad business. A supervisor eventually confirmed the issue and promised a follow-up. It’s been three weeks. Six phone calls. Still nothing. ARS’s motto is “Make it Work. Make it Right.” My experience? They did neither. Save yourself the stress, the cost, and the disappointment. Go with someone else.

ARS charged $500 just to wet-vac out a clogged drain line, even despite having a maintenance plan that's supposed to check these things. They also ran a diagnostic which did not detect a faulty float switch. They are WAY overpriced. They cannot and will not provide any type of fee schedule...they charge whatever they feel like it on any given day. Stay FAR away.

Every time I called them it would start off as a $200 - $300 problem and ultimately end up costing me thousands. I’m still waiting for my refund for a part that they made me purchase that was never installed in my heat pump’s outdoor condenser unit. One example…I paid them over $1000 to refill the refrigerant and after completing that assignment, the technician told me my unit has a leak and I’d need to have the unit serviced. Really?? Now he’s telling me that I have a leak after he charged me over $1000 for replacement refrigerant??? The new refrigerant leaked out in a matter of hours. Now they send out a different tech who would be identifying the source of the leak. I knew the leak was in the exterior condenser unit and told him three times he’d find it there but he insisted on ripping apart the interior unit. Guess what? He couldn’t find a leak, charged me another small fortune and then packed up and left. I was furious so I called their business office and complained. Now they send a third technician out to look at the heat pump system. He finds in the leak in the exterior unit. The broken part was replaced. They could’ve done that right from the start but nope, that was obviously too simple of a solution. I called them again (huge mistake) a few months later for a new problem and of course it ended with similar but even less positive results. First they had to replace a circuit board in the interior unit. That cost me about 1000 dollars. That didn’t work. Then they had to replace a circuit board in the exterior unit. Yup, you guessed it. That didn’t work. I called an independent HVAC tech to come over and analyze the situation for me and all he could say was, “Yikes.” The circuit board installed in the interior unit wasn’t even wired and secured properly and he found no evidence of a new circuit board being installed in the exterior condenser unit. I ended up having to replace the entire system because everything was so screwed up. My advice? Stay as far away from this company as possible. There are much more reliable companies out be providing much better service. Finally, I’m still waiting for my 300 plus dollar refund for the exterior unit circuit board that was never installed.

I am so embarrassed that I did not do the research first. I was held hostage because my AC was not working in May in Florida. Over $1500 later in repairs I had another AC repair company come out and they showed me that only 1 of the "4 repairs" was actually completed. A suctioned drainpipe should be less than $300. I am an idiot. Do not be me