ARS/Rescue RooterReviews of ars.com

December 22, 2025 - Install Date Overall we were pleased with the original installation of our $13,427 Troy Heat Pump because we finally had heat in our house. But after what seemed to be a pretty straightforward installation, the next day I was filling out the paperwork and survey and it was a rather warm day so I decided to turn on the air conditioning instead of the heat and realized there wasn’t any cold air coming out of our vents inside our house. And I do remember that Jason, the main technician on the job, (he told me he had been doing this for about 4 years, and the other guy was only with the Company for about 6 months), had only checked the hot air coming out of our vent in the bathroom. And I know this for a fact, because I was with him when he was doing this. I’m sure it was an honest mistake, but being as experienced as he was, it shouldn’t have happened. So now we were going to be even more inconvenienced for who knows how long because of the Christmas holidays? So we had to go without air conditioning until someone could come out after Christmas and that ended up being not until Friday, December 26, 2025 . . . FOUR MORE DAYS! December 26, 2025 - A technician by the name of Terry came out and he was very nice and knowledgeable. We explained to him everything that had occurred within the original installation and he said he understood and he would get it fixed as soon as he could figure it out. At some point after our conversation, he tells my husband that the problem is with our own Braeburn Thermostat and that the Troy Heat Pump that was installed by your Company can’t communicate with our Braeburn Thermostat. Therefore, we were going to have to SPEND MORE MONEY to buy a SMART THERMOSTAT in order for it to work with our Troy Heat Pump that already comes with a SMART THERMOSTAT! We were originally given a choice to keep our Braeburn Thermostat or install the Honeywell Smart Thermostat that comes with the Troy Heat Pump and we chose to keep our own Braeburn Thermostat because we’re used to it and there’s nothing wrong with it!!! After a bit of arguing on my husband’s end, and me apologizing afterwards and also my insistence that this is in no way our fault/problem, we were told he was going to install the Honeywell Smart Thermostat that came with the Troy Heat Pump, without charging us for it. But he had to call a few different people to “get permission” to do this without charging us!!! Of which we shouldn’t have been charged for it in the first place had the original technicians, Jason being one of them, checked it out to begin with!! Oh how frustrating this has already been!!! On top of that, after Terry was finished with everything, I asked him if there was a warranty on the Honeywell Smart Thermostat he just installed and he said that it comes with a 1-year warranty. Our last thermostat, the Braeburn Thermostat, came with a 5-year warranty, so that’s the reason why I asked about the warranty. He said he never tells anyone about the warranty for the Honeywell Thermostat unless they directly ask him about it. I told him that that’s not right and that he should be telling every customer that there’s a warranty on the Honeywell Smart Thermostat and that it’s for 5-years. It’s very important he does this because you never know when something might happen and you’ll need to know about the warranty so you can get it fixed. He didn’t seem to care. And he didn’t give me any paperwork for it or even the box, which I thought was a little strange. So I asked him for it and he went outside to where he had left it on the ground next to our Troy Heat Pump. Also left behind is an old-looking roller ball type object, a bunch of gray plastic tubing, and a bag of extra large white zip ties. So the original technicians didn’t clean up very well before they left. So it all boils down to the original installation. If they had just done everything they were supposed to do, we could’ve avoided a lot of wasted days, money and time in this whole process. Needless to say, we’re not that impressed with your Company and wouldn’t recommend you to anyone, especially with how much we had to pay for the Heat Pump. Overall , we’re very unhappy!!!

They wasted 10 hours of my time waiting for them to show up on 2 separate days with no communication or explanation ! After the second time I called back to let them know how awful they are and that I would never use them for anything again and their response was they wanted to have someone call me to explain...it's way too late for that! They wasted more time than I should have allowed already. I should have looked at the reviews before I called them. Trust me you don't want to waste your time with this company

I was ordering a replacement water heater from Lowes and typically install them myself. I saw an option to get a quote from their recommended service provider so I applied all details to inquire. They called me the very next morning which was Christmas day. I didn’t expect this, but happy to proceed and they offered several options that same day to come out for assessment and quote. 2pm – 6pm was the agreed upon time frame. I made arrangements with family and cleared out the garage/workshop to give them clearance. At 6pm, it was a no show. I called them shortly after and they apologized, confirming they would have a service tech contact me in the next 20mins. Again, nothing. I pretty much wrote them off until they called the very next morning. I took the opportunity to give them an ear full. They asked for the opportunity to make things right, so they scheduled a visit the same day and I accepted. The Manager (Danny) assured me they do not work on Christmas day but I explained to him that I spoke to two different individuals who approached me and offered me Christmas day visit. The service tech showed up as agreed the following day. He made no attempt to look at my water heater and went straight to calculating numbers. An exact replacement with tax and accessories was at $600 from Lowes and I explained that I already had the make/model in mind, and in my Lowes shopping cart. As he was calculating he was talking out loud, “I should be able to knock off $200” and minutes later, that got bumped to $300 off. So right away I knew this was going to be a joke. Sort of like a dealership telling me they’ll knock off $500 on a fully loaded Cadillac Escalade. When he was done, his quote was $2,645.00 for the tank and installation, and he sent it to my email address which never came. I immediately told him I decline and there’s no need to proceed. Later in the date I checked several feedback sites only to find out how awful these folks are with none of the sites reaching 2 stars out of 5. To Lowes, you should be reading all the feedback from your customers. Shame on your for having such poor representation!

I had a HVAC/A/C installed on Nov 14,2025, at the time i also requested a humidifier which was additional charge of $798, according to the installers there wasn't enough space, no problem. I tried contacting the company just to make sure that I would have my account credited so that I wouldn't be paying for something that I did not receive. Each time I reached out to them I was told that someone would get back to me 24-48 hrs, no call back. I waited the 48hrs and gave them another call, same reply. this went on for several weeks of no call back. finally, I received a call on Dec 8th from the salesman, and he informed me I would be getting a refund, still nothing. It wasn't until i wrote a bad Google review I got a call from someone in customer service on Dec. 22nd and told me she would pass it on to a supervisor and they will contact me. I have no faith in this company and i will pursue other avenues to get this resolved and it's a matter of principle this company should not be in business, this is unacceptable. Please do your research, I wish I had. Hopefully with enough complaints something can be done.

I thought that ARS must be a great company since Home Depot and Lowes uses them for HVAC. I hired them and my list of bad experiences kept getting longer and longer. Dealing with them was so frustrating that I decided that I had to cancel my contract with them. I have never cancelled a contract before, but I just wanted to be done with their subpar business practices such as: coming out to install without pulling a permit. After pulling the permit, they found that my entire crawlspace had to be excavated. They hired a company to do the excavation without contacting me. My floor had to be removed to do the excavation. They promised same day install, but it took 3 days. They removed my functioning AC on a 90 degree Thursday and promised to have my new AC installed next day. The installers rolled out on Friday leaving us with no AC until Monday night in 90 degree heat. The owner of ARS called me and apologized and promised a price reduction/credit on my loan and a check for $555.00 if I would give ARS one more chance to get my HVAC install right. I should have known better. I let him talk me out of cancelling and I allowed them to do the HVAC install. I haven't gotten the credit that the owner promised me. This happened 3 months ago. I have called them about it 5 times and can't even get a call back. And don't call them after hours if you need emergency service. I called when the brand new thermostat they installed stopped working after the power flickered off and on. I was told they don't have after hours service, but would come out the next day. It was 20 degrees outside that night. I should have listened to my gut and should have cancelled that contract and called a different company. So, I won't be recommending ARS and I will be talking to a lawyer to see what my options are for collecting what was promised. After a Google review, I received the check for $555.00, but no word on the $3000.00 credit to my account. No one will call me back now. When I decided to cancel their contract, I got calls all day, but now that they have my money, they won't call me or honor their word. Thankfully, I got it all in writing, so hopefully I can get them held accountable in court .

Buyer beware!!!! This company was referred by Lowe's to replace a 40-gallon natural gas water heater. The technician quoted me $1,900 twice as much for labor as the water heater itself which is priced at $629. My water heater only needed the pilot to be reignited and is working just fine. Prices are excessive and shame on Lowe's for recommending this company.

I had an appointment from 12:00 to 4:00 PM. They kept sending me text saying they were coming. They never came. I cancelled it because they failed to met the expected time.

They were supposed to come to my house around 5pm. I received numerous texts confirming that. The tech never came out. They did not call or let me know that they might be late. I left my house around 6:45. I called the next day and was upset but wanted to schedule a Saturday appointment. The rep said there was none available. At least call me to tell me you're not coming out