ARS/Rescue RooterReviews of ars.com

I dont typically leave these reviews. In fact, I prefer to leave positive reviews, but this is important to make others aware of. My husband and I purchased a yearly furnace tune‑up from ARS through Home Depot’s Black Friday sale and scheduled the service for February 6th. The technician who arrived was polite, but instead of performing the tune‑up we paid for, he insisted that we needed an entirely new furnace. He even showed us photos that were not of our furnace and tried to pressure us into believing it was unsafe. He then arranged for another ARS representative to visit our home to provide a quote. Unfortunately, this individual was extremely rude and unprofessional. He refused to give us a straightforward quote and said he needed at least an hour of our time just to “discuss” it. At that point, my husband asked him to leave. We decided to get a second opinion from a reputable HVAC company and we’re very glad we did. They confirmed that our furnace is in perfectly good condition and completed the tune‑up without any issues. No replacement needed.

I recently had ARS evaluate my furnace, which ultimately had no issues. During that visit, I felt pressured to purchase a surge protector. I enrolled in their annual maintenance plan, and a few days later they serviced my AC unit. After the AC inspection, I was told I needed to replace the evaporator coil due to rust (despite no refrigerant leak) and repair or replace the condenser fan motor. The total quoted cost exceeded $8,000. I was then offered a quote of approximately $10,000 for a full AC replacement. I sought a second opinion and was informed that my unit is less than 10 years old and that, since there is no refrigerant leak, replacement of the evaporator coil is not immediately necessary. I was advised that I could continue operating the system and simply replace the fan motor if and when it fails, which would cost under $1,000. In short, there was no urgent need to replace the entire unit. Additionally, ARS stated they were an approved Duke Energy contractor, but they are not listed as such on Duke Energy’s website. Based on my experience, I found the sales approach to be overly aggressive and the recommendations questionable. I strongly encourage others to seek a second opinion before proceeding with any major repairs or replacements.

LIARS! STAY AWAY FROM THIS COMPANY. THEIR SALESMAN PROVIDED A QUOTE FOR A NEW HVAC SYSTEM TO BE FINANCED AT 8.99%. The finance company is saying the interest rate is 15.49%. NO ONE AT ARS OR LOWES WILL INVESTIGATE. I HANDED THEIR SALESMAN A CHECK FOR $4,000 AS A DOWNPAYMENT MADE OUT TO LOWES ON 01/29/26. AS OF TODAY 02/09/26 MY CHECK HAS NOT CLEARED.

Terrible company -- bought out a local HVAC company and they are the worst now: high prices, commissions-based, and lack of knowledge.

Paid 19K to have furnace and AC replaced by the LAUREL MD Franchise. Nice "slick" salesman named Brett. Gave me options. Was told that the units would be eligible for the Energy Credit. When I checked the paper to get a QM which is required by the IRS Not there! Called, got nothing. Stupid me didn't think I being lied to. Seems I overpaid for the units and No Tax credit. Hell ON TOP OF EVERYTHING ELSE both the AC and Furnace HAVE TERRIBLE ENERGY RATINGS. THESE ARE FRANCHISES!! NEITHER OWNERS OR THEIR "CORPORATE" WILL HELP FIX ANYTHING.

When it came time to replace my HVAC system, ARS recommended an oversized system that they should have known could not be supported by the existing return ductwork size. Now the ductwork warps when the system comes on and off, making a loud banging sound, making the space unlivable. The ARS technician that came out to investigate the problem unprofessionally recommended that I learn to sleep through it. ARS's grievance department always tells me they are working on my problem, but no one EVER calls back, so this is just a deflection front to help them avoid responsibility for their mistakes.

Worst service experience I've ever had in the entirety of my life. I will NEVER use this company again. The technician who arrived parked in my driveway in a manner that blocked access to my garage, which was the first bad sign. In addition, the technician’s overall presentation and conduct during the visit made me very uncomfortable. He appeared physically unwell and had significant difficulty walking. The strong odor of his cologne was overwhelming, and toward the end of the visit he laid down on my floor to complete his documentation, explaining that his sciatica pain was severe. While I can be empathetic to personal health issues, this behavior was highly unprofessional and inappropriate in my home. As a result of these circumstances, I did not feel comfortable or confident in the service recommendations that were provided. He suggested that the problem was the "high limit switch," which might have been partially to blame before he arrived. It certainly was the problem after he left because the unit completely went haywire after his inspection. He quoted me $495 for labor once the part arrived. Avoid my mistake and consider using a more reputable, independent technician. This godawful experience cost me $119, but I learned a valuable lesson to never use this awful company again.

I had an extremely disappointing experience with ARS. Our thermostat stopped working, so we called them to diagnose the issue. The technician who came out was unprofessional and seemed unsure — they immediately claimed our AC was broken and suggested a full replacement without properly explaining or troubleshooting the problem. On top of that, their customer service hotline was frustrating to deal with. It took four months of calls, back-and-forth, and delays just to get the issue resolved. Overall, the process was slow, disorganized, and stressful. I would not recommend ARS based on my experience.