ArrtleReviews of arrtle.com

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for your experience and understand your frustration after waiting so long beyond the original estimated delivery date. We understand that you were initially provided with an estimated delivery date of June 28, and that after waiting an additional 65 days without receiving your order or a clear resolution, you ultimately decided to cancel. We completely understand why this extended uncertainty was disappointing. We also apologize for the issues you experienced with our tracking system and for the delays in receiving meaningful updates from our customer service team. You should have received clearer and more timely communication regarding your order status and expected timeline. Unfortunately, the order was affected by delays in our production and logistics process. We recognize that an explanation does not make the extended wait any less frustrating, and we sincerely regret that we were unable to meet the delivery expectations provided to you. We take your feedback regarding shipping lead times, tracking, and customer communication seriously and are continuing to work on improving these areas. We’re sorry that your experience with Arrtle did not meet your expectations, and we appreciate you taking the time to share your feedback. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for the lack of timely communication and understand how frustrating this situation must have been, especially with your project installation deadline approaching. We understand that you placed the order for 8 dining chairs in June and were originally provided with an estimated shipping date of August 9. Unfortunately, due to delays in our production and logistics process, the order did not ship according to that original estimate. We also sincerely apologize that your attempts to reach us by phone and email since August 5 did not receive the prompt response you deserved. We understand that having already paid in full, you understandably expected clear and timely updates regarding your order. Arrtle is a legitimate furniture company, and we take concerns regarding order fulfillment and customer communication very seriously. We regret that our communication in this case did not meet the level of service we aim to provide. We are reviewing the order status with our team and will work to provide the customer with a clear update and the latest available shipping information. We sincerely apologize for the inconvenience and frustration this delay has caused. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We’re very sorry for the repeated changes to your estimated delivery timeline and completely understand your frustration after waiting approximately 120 days. Your order experienced delays due to an unusually high production volume and subsequent logistics and warehouse congestion. We understand that receiving revised estimates from July to August, then September and October, was understandably disappointing and frustrating. We respect your decision to cancel the order, and we sincerely apologize that we were unable to meet the delivery expectations we originally provided. We take your feedback seriously and are continuing to work with our production and logistics teams to improve our delivery estimates and reduce delays. Thank you for your patience, and we’re sorry that your experience with Arrtle did not meet your expectations. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We’re very sorry to hear about your experience and understand how frustrating it must be to have waited so long without receiving your furniture. We would like to clarify that your order was not simply left unfulfilled. During our quality-control process, an issue was identified with the furniture, and we did not want to ship an item that did not meet our quality standards. We sincerely apologize that the additional production and shipping process has resulted in such a long delay. We also understand your concern regarding the refund. We are reviewing the current status of your order and refund request with our team so that we can help resolve this matter as quickly as possible. Arrtle is a legitimate furniture company, and we take both product quality and customer concerns seriously. We regret that this experience has not met your expectations. Please contact our Customer Service Team directly with your order number so we can review your case and work toward an appropriate resolution. Customer Service Team Arrtle

Response from ArrtleAug 20, 2026

We’re very sorry to see this experience and understand why receiving damaged furniture after a long wait would be frustrating and disappointing. We take situations like this seriously and would like to clarify a few points for anyone reading this review. First, we sincerely apologize for the extended delivery time. We understand that waiting significantly longer than expected is frustrating, and we do not intend to minimize that experience. However, we would like to clarify that the statement that we simply “refused a full refund” does not accurately reflect how we handle damaged-item cases. When a customer reports damage, our support team reviews the specific circumstances and works with the customer to determine an appropriate resolution, which may include replacement, return, repair, or refund depending on the situation. We also do not believe it is fair to characterize the furniture as “cheap-quality” based solely on an individual experience with a damaged shipment. Damage occurring during transportation and the underlying quality of the product are separate issues, and we investigate reported damage on a case-by-case basis. We would be happy to review this customer's order and the complete communication history to ensure that the matter was handled appropriately. If the reviewer can provide the order number through Trustpilot, we will gladly investigate the case again and work toward an appropriate resolution. We value legitimate customer feedback, including criticism, and we are always willing to make things right when something has gone wrong. At the same time, we believe prospective customers deserve a complete and accurate picture of what occurred rather than relying solely on broad statements or conclusions. We hope the reviewer will contact us so that we can review the case together and find the best possible resolution.

Response from ArrtleAug 13, 2026

We’re very sorry for the delay and the frustrating experience you’ve had with your order. When the order was delivered, the photos you provided showed damage to one of the cabinet legs. We offered to send you a replacement leg at no additional cost and also provided a detailed English assembly manual. However, we fully understand and respect that you preferred to return the item instead. We would also like to clarify one misunderstanding regarding the return address. The address we provided is located in Ontario, California, United States, not Ontario, Canada. It is our U.S. return warehouse address. We sincerely apologize that we have not yet been able to issue a return label due to a temporary issue with our return system. This is not an attempt to prevent your return or avoid issuing a refund. Your return request is still being handled, and we are working with our logistics team to restore the system and arrange the return properly. We completely understand why the delays and communication surrounding this process have caused concern, and we sincerely apologize for the inconvenience. We kindly ask for a little more time while we arrange the return, and we will continue following up until the matter is resolved.

Response from ArrtleAug 3, 2026

Hi Vincent, We understand how frustrating it must be to wait several months for your order and still be without a complete resolution, especially after the replacement drawer arrived without the parts needed for it to function properly. We are now reviewing the full history of your order, including the replacement process and the communication you received. A member of our support team will reach out to you directly within 1–2 business days with a clear update and the next steps we can offer. We will do our best to bring this matter to a proper conclusion without requiring you to repeat the same information again. We’re sorry this process has taken so long and appreciate the opportunity to look into it directly. Best regards, Arrtle Customer Care Team

Response from ArrtleAug 3, 2026

Hi Jackie, We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially after the time you have spent waiting and arranging the delivery. We take your concerns seriously and are currently reviewing the details of your order and the matters you have raised. Our after-sales team will contact you directly within 1–2 business days to discuss the situation and work toward the most appropriate and comprehensive resolution available. Thank you for your patience while we look into this. Best regards, Arrtle Customer Care Team