ArrtleReviews of arrtle.com

Response from ArrtleSep 20, 2026

Hi, We are very sorry to hear about your experience. We understand the frustration this situation has caused, especially after you spent a significant amount of time waiting for and arranging the delivery. We take your feedback very seriously and are currently reviewing your order details and the issues you raised. Our after-sales team will contact you within 1–2 business days to discuss the matter and find the most suitable and comprehensive solution. Thank you for your patience. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

Hi, We sincerely regret that you have had this experience; we take the issues you raised very seriously and offer our deepest apologies. We certainly did not intend to overlook your concerns. We are treating the reported issues—specifically the lack of email responses and the stalled order—with great importance. We would like to review the details of your situation and the communication history so that we can resolve the issues and find an appropriate solution. To protect your privacy, we will not discuss your order details or payment information publicly. Please contact our customer service team directly and provide your order number so that we can locate your case and forward it to the relevant team for review. We deeply apologize for the inconvenience you have faced and appreciate you bringing this to our attention. We hope for the opportunity to resolve this matter properly. A dedicated representative will contact you within 24 hours to verify the order status, arrange for shipment or a full refund, and explain why your previous emails went unanswered. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

Hi, We sincerely apologize for your shopping experience. We understand your frustration regarding the non-receipt of your furniture and the inability to obtain a refund. We take your feedback very seriously; to resolve this immediately, please provide your order number via email or Trustpilot. We will verify the order status, proactively update you on the shipping progress or refund options, and do our utmost to properly resolve the issue. We value legitimate customer feedback and are always committed to rectifying issues promptly. We are deeply sorry that your shopping experience with Arrtle fell short of your expectations, and we thank you for taking the time to share your feedback. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

We have carefully reviewed your feedback and fully understand—and sincerely apologize for—the frustration caused by the delay in shipping your order and the failure to process your refund in a timely manner. Arrtle is a legitimate furniture brand, and we value every customer's order and concerns. We actively monitor the status of all shipments and refunds; while delays can occur due to factors such as production schedules, logistics, or technical issues with payment channels, we have never intentionally refused to ship an order or issue a refund. To resolve this immediately, please provide your order number via email or Trustpilot. We will verify the status and proactively update you on the shipping progress or refund arrangements, doing our utmost to properly resolve the issue. We value all reasonable customer feedback—including criticism—and are always committed to rectifying problems promptly. We understand that words alone cannot make up for your disappointment, but we hope to regain your trust through our actions. Please accept our sincere apologies once again. Best regards, Customer Service Team ARRTLE

Response from ArrtleSep 20, 2026

We are truly sorry to read your review and sincerely apologize for the frustration and disappointment this has caused you. We will get back to you immediately once we receive updates from your bank. Could you please confirm whether your bank has reached out to us and the method they used to contact us? Please contact our customer service team directly and share your order details. This will help us locate your ticket and escalate it to the relevant team for priority review. We apologize again for your unpleasant experience and thank you for bringing this matter to our attention. We hope we get the chance to resolve this properly. Best regards, ARRTLE

Response from ArrtleSep 15, 2026

Hi, We’re very sorry to hear about your experience and sincerely apologize for the extended wait and the frustration caused by the lack of a timely update. We understand your concern, especially after waiting for approximately three months without receiving the expected progress or a clear resolution. Regarding your refund request, due to an issue with the third-party payment provider previously used for certain orders, that payment channel is no longer available to us for directly managing the funds or processing refunds. For these orders, the refund therefore needs to be handled through the bank’s dispute/chargeback process. Once the dispute is initiated, we will cooperate with the bank throughout the process to assist with the refund. We sincerely regret that this situation has caused you so much frustration. We would like the opportunity to review your specific order and help move the matter toward a resolution. Please contact our Customer Service Team with your order number so we can look into the details and assist you further. Best regards, Customer Service Team ARRTLE

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize that, after our previous response indicating that our team would reach out, you still did not receive the follow-up you were expecting. We understand why this has been extremely frustrating, especially since you are still dealing with 3 bent chairs. You should not have had to repeatedly follow up with us regarding a product issue. We are very sorry for the lack of communication and for the inconvenience this has caused. We take your concern seriously and want to make sure the issue with the 3 chairs is properly reviewed and addressed. Please contact our Customer Service Team with your order information so we can locate your case and assist with the appropriate resolution. We sincerely regret that our previous follow-up did not happen as promised and apologize for letting you down. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for the frustration and inconvenience you experienced with order AT102541. We understand that the order was placed in June and was originally expected to ship on August 9. Unfortunately, the order was delayed due to our current production and logistics backlog, and we recognize that the extended wait was far beyond the timeline you were originally given. We are especially sorry that you had difficulty reaching our customer service team by both phone and email. Regardless of the shipping delay, you should have received timely communication and a clear update regarding your order. We understand how frustrating it is to have paid in full and then be unable to get a response when you need an update. We take your feedback very seriously and are working to improve both our communication and order-status updates. We also regret that this experience has affected your confidence in working with Arrtle. We would appreciate the opportunity to review order AT102541 directly and work toward a resolution. Please contact our Customer Service Team with your order information so we can assist you further. Customer Service Team Arrtle