ArrtleReviews of arrtle.com

We placed an order on May 24th and it is now October 1st. We ordered a chair for $2400. After six email exchanges about delivery and updates, we received an email yesterday saying that our payment didn’t go through (they confirmed prior that they received payment when our order was placed) and that they no longer had the chair we ordered. They also told us they had no way of correcting the refund because they had no access to that system and to take it up with our bank. They gave updates on production of the chair throughout this period so we were completely blindsided by this. We are now working through a refund but I would not order from this company at all. They wouldn’t even tell us where the product was shipping from. They told us it had to ship via boat and go through customs. They have completely scrubbed their site and no longer list the chair we ordered but a similar chair can now be found on Wayfair from a different company. This overall was a terrible experience and a terrible company.

This place is an utter scam. DO NOT IRDER FROM THEM. THEY DO NOT HAVE THE PRODUCTS THEY ADVERTISE AND DO NOT DELIVER AND DO NOT REFUND,

I ordered two bedside tables on March 20, 2026 and paid $837, and my card was charged right away. For six months, customer service sent me updates: final production, passed inspection, shipped to port, cleared US customs, and finally "arrived at our US warehouse" but held up by a backlog. They also offered me a 10% refund for the delay, which I never received. When I asked for a tracking number and a delivery date, they told me they had never received my payment because of a "former third-party payment system" issue. They said they can't ship my order or refund me, and that I should dispute the charge with my bank. They also suggested I place a new order on their new website. My card statement clearly shows the charge. I'm now disputing it with my card issuer. If you order from Arrtle, use a credit card so you have dispute protection, and keep every email.

On June 26, 2026, I ordered a sideboard from Arrtle (Order #AT201016) for $1,098, with delivery quoted at about 6 weeks. I never received a single proactive update from the company. Every piece of information I got came only because I reached out first. When I asked for a status update in mid-August, I was told production was complete, the item was in quality inspection, and it would ship by ocean freight soon. They offered a 5% refund for the delay, but only after delivery. At the end of August I was told again that it was in the "final stage" of inspection. My follow-ups on August 31 and September 8 asking for a timeline went unanswered. On September 24, nearly three months after I placed the order, the company finally told me they could not ship my order at all. Their explanation was that a technical issue with their former payment system meant they never received my payment. They said they could not refund me directly and that I would need to file a dispute with my bank myself. They also invited me to place a new order on their new website. This makes no sense given that for weeks they had told me my order was built and going through inspection. At no point did they reach out on their own, explain the problem, or take responsibility for fixing it. Instead, the burden of getting my money back was placed entirely on me. This was my first purchase from this company, and it will be my last. I would strongly caution anyone considering buying from them.

DO NOT ORDER FROM THIS WEBSITE!!!!! I placed an order in July and it is currently September and they have not sent me any updates about my order, so I have had to request and pester them for months about my order. They finally said my order was going to be arriving at a domestic warehouse on September 3rd, I decided to give them the benefit of the doubt and not follow up until September 18th, when they said that my order was "damaged upon arrival". So were they just NEVER going to tell me what happened to my order if I didn't follow up? Now, they don't even have the decency to refund me, they are making me go to my bank about a charge I place MONTHS ago and *hope* that my bank allows me to dispute. DO NOT ORDER FROM THIS WEBSITE. They hope that you are too lazy to follow up until it is either too late or you forget about it and then they have stolen your money.

I’m so sick of their apologie and “We take this seriously”. This is just a complete sham of a company, truly criminal by the law. I have filed with the CFPB/BBB and my attorney will be filing in federal court. He will be reaching out to see similar problems to expand into a class action law suit. It is time to shut this company down! They(artless)went so far as to even lie and say they initiated a refund, that was three weeks ago! No refund, no money on my account. Enough of the lies, you all need to go to jail. This is intentional, premeditated, fraud perpetrated on unsuspecting shoppers. Please be warned, this company is a SCAM!!!

Terrible and fraudulent. Do not purchase from them even if the products look great online. The wait time is displayed at 6-8 weeks but in reality it is over 6 months. When my product got damaged in shipping, they said I must wait an additional 3-4 months for a replacement. I was unable to speak with a manager to express or discuss concerns.

I found myself intrigued by your furniture while searching your website. I decided to avoid purchasing after reading reviews from multiple sites. There were too many reviews of bad communication, unfilled orders, and delayed refunds. Best of luck