Arrow Lift Reviews | Read Customer Reviews of arrowlift.com

Arrow Lift Reviews | Read Customer Reviews of arrowlift.com

Arrow Lift reviews

Showing 29 reviews with 4 stars · Clear filters

Carol N.
Jun 12, 2024
Issues on the Install…
The time for the install was fast and the installation went well we thought. The first time we tried it, it got stuck. We tried the suggested reset, but it did not work. They came out 2 days later. The wiring was done wrong on the chair seat - backwards. Got that done and called for the inspection. They determined that the arm wiring was wrong - backwards again. Finally, all done, but frustrating errors on the install.
Response from Arrow LiftJun 28, 2024
Hi Carol, Thank you for taking the time to share this feedback. It's good to know everything is working correctly now, but we're sorry to hear about the initial issues you faced and we regret the frustration caused. We will certainly look further into this issue on our end, as we strive for excellence and are always seeking to improve our service. We hope we can impress you with our service in the future. In the meantime, if you have any further concerns or need assistance, please don't hesitate to reach out. Best regards, The Arrow Lift Team
Report
Paul
Apr 18, 2024
Impressed by the quality of the…
Impressed by the quality of the product. Had some problems with installation scheduling and the installer seemed pressed for time but did a good job on the installation and training. I was not aware that the 2nd payment was due at installation; I see that it stated such in the fine print but it would have been helpful to be reminded prior to the install.
Response from Arrow LiftJun 20, 2024
Hi Paul, Thank you for sharing your experience. We're glad to know that you are pleased with the quality of the product and the installer's work. We appreciate your feedback about the confusion around the payments. We will work to make sure that is clear. If you ever have any questions or concerns, please feel free to reach out. We're only a call away! Best, The Arrow Lift Team
Report
Fred B.
Apr 4, 2024
The lift is running well
The lift is running well! The control system could use some help. If, close to a programed stop, I stop the lift, it will go through the next programmed stop and stop a few feet past it..
Response from Arrow LiftJun 17, 2024
Hi Fred, We're glad to hear that the lift is running well. Thank you for bringing the control system issue to our attention. If you're still experiencing problems, please don't hesitate to give us a call so we can assist you further. Best, The Arrow Lift Team
Report
K H.
Apr 4, 2024
Not cheap but worth it for personal safety
Basically, this is a good company to deal with, however, these chairs are not cheap. Neither is the upkeep of them cheap. I have the maintenance policy which is not cheap, about $400 a year. But if you don't get the policy, you pay for them to travel to your home as well as make repairs. They do check the chair once a year but that's paid with the policy.
Response from Arrow LiftJun 17, 2024
Hi K, Thank you for your feedback. We're glad to hear that you have had positive experiences with us. We aim to price our products and services fairly and we appreciate hearing that you agree. If you have any further questions or need assistance, please feel free to reach out. Best regards, The Arrow Lift Team
Report
Sandra P.
Mar 7, 2024
The chair works great
The chair works great. Charles was great as well as the installer. One thing I have problem with is at the bottom it makes it difficult for me to get off. I wish the chair would turn a bit at the bottom
Response from Arrow LiftMay 21, 2024
Hi Sandra, Thanks for sharing your experience! I'm passing your feedback along to our customer service team for review. Please feel free to give us a call at 1-888-815-4387 if you need any support! Best, The Arrow Lift Team
Report