Arrow LiftReviews of arrowlift.com

Response from Arrow LiftFeb 5, 2025

Hi David, Thank you for sharing your experience. We're glad to hear that your installer was attentive and dedicated to getting everything set up properly. While we regret that there was an issue with the seat mechanism, we’re pleased that it was resolved quickly and that you're happy with the installation. Ensuring our clients have a reliable and well-functioning stair lift is always our top priority. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your stair lift! Best, The Arrow Lift Team

Response from Arrow LiftFeb 3, 2025

Hi Don, Thank you for sharing your experience! We're glad to hear that your salesperson took the time to understand your needs and that your installer handled any unexpected challenges with skill and professionalism. Our team is always committed to finding the best solutions for our clients. We hope you're enjoying your stair lift, and please don't hesitate to reach out if you ever need anything! Best, The Arrow Lift Team

Response from Arrow LiftJan 29, 2025

Hi Maureen, Thank you for sharing your experience with us. We're so glad to hear that your salesperson was friendly, helpful, and knowledgeable and that you're loving your new stairlift. Knowing it has made getting to your closets and freezer easier warms our hearts. However, we're deeply sorry to hear about the difficulty you had during installation. We apologize for our mistake on the communication regarding the outlet that needed to be used, which led to you and our technician having to move your bookcase without prior notice. We also apologize that our technician made his frustration known to you. This is not the level of professionalism or courtesy we strive to deliver, and we’ll be addressing this situation internally to ensure it doesn’t happen again. If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Warm regards, The Arrow Lift Team

Response from Arrow LiftJan 22, 2025

Hi KC, Thank you for sharing your feedback with us! We're glad to hear that our representative arrived early and did a great job overall. However, we’re sorry to learn about the issue you experienced with the unit. We’d like to make sure everything is functioning correctly for you. Please don’t hesitate to reach out to our team so we can address this issue promptly. Your satisfaction is very important to us, and we appreciate the opportunity to make things right. Thank you again for your review and for choosing Arrow Lift. Best regards, The Arrow Lift Team

Response from Arrow LiftNov 26, 2024

Hi Jeff, Thank you for sharing your detailed feedback. We're glad to hear that our technicians were patient and thorough in explaining the stairlift operation, especially considering its importance for the users. It’s wonderful to know you appreciated the mentorship aspect of the installation process, as we strive to develop our team while delivering quality service. We’re truly sorry to hear about the scratch on your wood floor. This isn’t typical of our installations, and we understand how disappointing that must have been. We're investigating next steps on our side. Please feel free to give us a call if you have any further questions or concerns. Thank you again for your candid feedback—it helps us improve and serve you better. Best regards, Arrow Lift Team

Response from Arrow LiftNov 20, 2024

Hi Maxie, Thank you for taking the time to share your experience! We’re glad to hear that your interactions with our salesperson and scheduling process went smoothly, and that you’re enjoying your Stannah Siena stairlift. It’s great to know that it’s a good fit for your home overall. We understand your concerns about the track positioning. We're looking into if there are any possible adjustments to resolve the issue. Please feel free to reach out to us directly, and our team would be happy to discuss this further with you. Thank you again for choosing Arrow Lift. We’re glad we could assist you, and we hope your stairlift continues to provide safe and reliable service for years to come! Best regards, The Arrow Lift Team

Response from Arrow LiftOct 18, 2024

Hi Joe, Thank you for sharing your experience! We're so glad to hear that the installation process was smooth and that our technician made sure everything was well explained and properly connected. It's wonderful knowing the stairlift is not only working well but will also have a positive impact on your daily life. We’re always here if you need anything! Best regards, The Arrow Lift Team

Response from Arrow LiftJul 1, 2024

Hi Bob, Thank you for sharing your experience. We're glad to hear the installation went well and that our installer was friendly and efficient. The stair lift may have a small bump over the splice in the rail, so depending on the severity of what you are experiencing, it may be within the expected range. If it is causing you concern or discomfort, feel free to give us a call, and we’ll have a technician come out to assess. Best regards, The Arrow Lift Team