David
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision. However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
Response from Arrow LiftJul 15, 2025
Hi David, Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable. We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure. We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call. Warmly, The Arrow Lift Team