Jeff S.
Customer Service is friendly but USELESS
I ordered the product and used Apple Pay. The order used the billing address instead of the shipping address. Within 5 minutes of placing the order, I notified Aromanda and requested that they change the shipping address to the proper address. A day later they responded and said it was too late to change. They told me to contact the shipper. First of all the shipper is in China. No phone number. No way to redirect the shipment. When it arrived (two weeks later) at the wrong address, there was no way to redirect it. Aromanda abdicated any responsibility for this shipment and left it to me to deal with the shipper. That has been impossible to do. 3 weeks later I have paid for a product that I have never received. And Aromanda has refused to do anything about it. That is a cardinal sin in customer service. Buying a product from Instagram is sketchy to begin with. Their customer service to date has lived up to my expectations of buying a product off of Instagram.
Response from AromandaDec 3, 2025
Dear Jeff, Thank you for your feedback. We understand how frustrating shipping issues can be. Once an order has shipped, we're unfortunately unable to redirect packages as they're already with the courier. We always recommend double-checking shipping addresses during checkout to avoid these issues. However, we weren't able to locate any order under your name in our system. Our official orders are processed through aromanda.com with full tracking and customer support. If you believe this was purchased from us, please contact us at [email protected]. Best, Aromanda Team