Aromanda is committed to delivering natural pain relief solutions that work. We've helped thousands of people find relief from chronic discomfort in their back, neck, joints, and throughout their body. Our innovative products are designed to support your journey toward a pain-free, active lifestyle.
Aromanda (aromanda.com) has 29 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
aromanda.com
Website
aromanda.com
Category
Hospital & Emergency
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: May 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Never received the AromaSpine cushion. Will be disputing the charge with my credit card company.
Did get the AromaCore lumbar support. Not really big enough.
Response from AromandaMar 21, 2026
Dear NNolan,
Thank you for your feedback.
We're sorry to hear one of your items hasn't arrived yet. If you can email us at [email protected] with your order number, we'll look into the tracking and make sure it gets resolved. As for the sizing, we offer exchanges and our support team can help you find the right fit.
Best,
Aromanda Team
VE
Vee E.
Aromanda is not replying to my emails…
Aromanda is not replying to my emails regarding returning the product for a refund, so I will be filing a dispute with the credit card company to reverse the charge!
Response from AromandaMar 21, 2026
Dear Vee,
Thank you for your feedback.
We're sorry for the delay in getting back to you. We respond to all emails within 24 hours at [email protected]. It's possible our replies ended up in your spam or junk folder. Please check there and if you still haven't received anything, email us again with your order number and we'll take care of your return right away.
Best,
Aromanda Team
KI
Kimberly
I have tried to contact the company…
I have tried to contact the company many times writing to them. The product came defective and not as what it was described. They have not answered me back or tried to fix this problem. I would not recommend
Response from AromandaMar 21, 2026
Dear Kimberly,
Thank you for your feedback.
We're sorry to hear about your experience. We take product quality seriously and we do respond to all emails at [email protected] within 24 hours. We weren't able to find any messages from you in our system. Please try reaching out again with your order number and photos of the issue and we'll make sure to get it resolved for you.
Best,
Aromanda Team
DB
David B.
Three pillows rapped around my waist
Three pillows rapped around my waist. Does absolutely nothing! Tried return and got no response. Waste of money
Response from AromandaDec 20, 2025
Dear David,
Thank you for your feedback.
We're sorry to hear the AromaCore wasn't the right fit for you. The device is designed to provide gentle spinal decompression and works best when positioned correctly on the lower lumbar area, as outlined in the included user guide. Results can vary from person to person depending on positioning and consistent use.
Our support team responds to all emails within 24 hours. We checked our records and were unable to locate any recent messages from you. Please check your spam or junk folder in case our reply landed there. If you're still having trouble, please resend your request to [email protected] with your order number and we'll be happy to assist right away.
Best,
Aromanda Team
PC
Pat C.
It is worth trying! Love mine
I have to give this product five stars! I have been a chronic pain patient for 13 years and I have several cages in my spine from several fusion surgeries. Seven total surgeries so far. One of the worst things about being a chronic pain patient is the lack of sleep. When I would roll over at night, I could feel the cage move and it would send an electric shock through my body and wake me, and it was usually several hours before I could go back to sleep. Since I have been wearing my new device that does not happen anymore, and I have slept through the night for the first time in many years! I cannot recommend this device highly enough. There is one caveat, if you are very thick waisted, it will fit you tight. If your stomach is bigger than your chest, this product may not be for you. my waist is a 34 and the large is snug. I think that is the intention because it holds everything in place in your back. I have tried so many different products to ease back pain and this is the best investment I have made so far.
Response from AromandaDec 20, 2025
Dear Pat,
Wow - 7 surgeries and finally sleeping through the night! That means everything to us. Thank you for the detailed review and the sizing tip - that'll help other customers. Wishing you continued relief! 💙
Best,
Aromanda Team
AT
Allan-Terri L.
false advertising and poor customer service
They advertised it would sship within 4-5 days. after weeks i requested to cancel the order on 4 different occassions. They nevber replied until finally they said due to the large orders coming in they had been out of stock. i again requested cancel. they shipped it anyway. horrible customer service. if I had known it was coming from China I never would have ordered
Response from AromandaDec 15, 2025
Dear Allan-Terri,
Thank you for your feedback.
We'd like to clarify that our website states a 6–10 business day shipping timeframe after processing, not 4–5 days.
After checking our records, we were unable to locate any order under your name or email. It's possible this purchase was made through a different seller. If you believe this was placed with us, please reach out to [email protected] with your order number so we can look into it further.
Best,
AROMANDA Team
BR
Brian R.
Multiple emails have been sent
Multiple emails have been sent to return product. The response I was given was that I could keep product for a partial refund. This was after multiple attempts. I have stated multiple times that I would like to ship product back, and I do not want to keep product. Have not received response from company.. I eagerly await return instructions…
12/10..UPDATE….They have replied & I am now sending back my items.
Response from AromandaDec 11, 2025
Dear Brian,
Thank you for your feedback.
We checked our support system thoroughly and were unable to locate any emails under the name or details provided in your review. Our support team responds to all customer inquiries within 24 hours, so if you did send multiple emails as mentioned, they may have gone to our spam folder or been sent to an incorrect email address.
Please reach out to us at [email protected] with your correct order details, and we'll be happy to assist you with return instructions right away.
Best,
Aromanda Team
CB
Chris B.
NO AFTER SALE SUPPORT AS CLAIMED
NO AFTER SALE SUPPORT AS CLAIMED, placed order 11/11/2025, took two weeks,arrived Nov 25,2025. I have been trying to contact the company to request a return, over 8 times. They claim 24/7 support, that is not true. No response from company at all, worst $69.95 I ever spent. Nothing more than a waist pillow, all tags have info in Chinese,though they claim to be made in the USA. The guarantee they claim to offer is false also. The only contact I get in more emails to sell me their product!! Update:company claims 60 day money back no questions asked guarantee, this is always misleading. I was open to pay return shipping in the USA where product claims to be made, they said I would have to pay to ship it back to EU, but it shipped from China🤷♀️I have all documents. Do not order from them unless you are willing to lose your money. Didn’t come with the book on it as claimed either🤷♀️I should have expected this, don’t make the same mistake I did. P.s. do not expect 24/7 communication either. Only when you write a truthful review will they make a generic response,December 15,2025, still awaiting email to resolve issues, sent wrong size, marcusFloor manager emailed me 3 days ago, still haven’t heard back, save yourself the trouble of dealing with this company
Response from AromandaDec 8, 2025
Dear Customer,
Thank you for your feedback.
We're sorry to hear about your experience. We checked our records and see that your order was delivered within our standard 10-14 business day shipping timeframe on November 25th, which aligns with our shipping policy outlined during checkout.
Regarding the product materials, all AromaCore devices include comprehensive setup guides and detailed instructions for proper use. Many customers find that following the included positioning guide and daily routine instructions (as outlined in the setup materials) significantly improves their experience with the device.
Our support team responds to all inquiries within 24 hours. If you haven't received responses to your return requests, please check your spam/junk folder, as our replies may have been filtered there. You can also reach us directly at [email protected] with your order number so we can locate your account and assist you properly.
As stated in our return policy, return shipping costs are the customer's responsibility, which is standard practice for most online retailers. However, our team is always happy to work with customers to find alternative solutions when possible.
Best regards,
Aromanda Team
