Aroma360Reviews of aroma360.com

Absolutely terrible customer service. Was entered into a subscription unknowingly, tried canceling multiple times and STILL was charged.

Don't do it. Did not ship and did not respond to any customer service requests after I ordered until I tried to cancel. I got an email from "Christian" customer service rep asking why I wanted to cancel. The next day my order was processed for shipping. I emailed not to ship it, but it already went out by the time he responded 2 days later, of course. They want $20 for a return charge. I already disputed the charge so my credit card will handle it. Never again.

They called to confirm my order and that I got the correct unit for the size I wanted. (order was close to $1,000) I asked about an issue I had regarding inserting a coupon, and she said she couldn't help me. All she wanted to do was upsell me on their subscription service, and I realized this was the purpose of her call. she went on to say I would have to email customer service (in the past, i have, and they have a terrible response time and if even that) I asked her why she called me if she couldn't help, and she responded that I'm an account executive and I don't deal with customer service issues, I again asked her, as an account executive, please help me solve my issue, and she started to scream that I'm attacking her, and she hung up on me. (FYI my understanding is when they have big sales they up the MSRP on their website so you should think your getting such a good deal) This is called awful customer service. Even if you can't help, you never hang up on a customer and say that you are getting attacked.. aroma 360, time to train your employees, so they show a little care and respect to your customers. What a way to lose a customer and get bad feedback. all i asked was for help, and all i got was a sales person who wanted to make another sale and could not care less about my issue.

Aroma360 is a SCAM!! They have very good scents but they are literally ripping people off. They advertise 50ml bottles on the website for purchase however they don’t fit ANY of their products. They say it’s for the mini360 but it doesn’t fit so you’re FORCED to purchase the 120ml bottle You can’t even experiment with scents because they force you to buy the larger bottle. Not sure why a 50 ml bottle is even advertised on the website. I’ve had to pour the contents out of the 50ml into a larger bottle and swap oils. It’s a MESS. They smell good but the hassle is not worth it. Go with another provider. AROMA360 RIPS OFF CUSTOMERS. And their customer service is HORRIBLE!!!! They take forever to get back to you, give you runaround answers that don’t make sense!! An agent tried to tell me the 50ml bottles are for cleaning...Cleaning with another oil?? How stupid... chat is worthless and so is submitting an email. THIS COMPANY PURPOSELY IGNORES YOU TO AVOID TAKING RESPONSIBILITY FOR THEIR SCAMS.

If I could assign a ZERO star, I would! These people are are a bunch of THIEVES! Especially the owner/manager. The force you to some bogus credit financing and they even steal from their employees on their commissions. I don't give these jokers another 12 months in business. Wait until the Feds gets involved!

Horrible. I paid $420. Never heard back from them. Total scam.

This is the absolute worst company I have ever dealt with. Their customer service is non existent and besides an online chat option or email, which they don’t respond to, there is no way to contact them. I received a defective product and an oil that was not the size ordered. I initially wanted to remedy the issue; however now all I want to do is return the items ordered and stop the subscription I initially agreed to. Now I’m waiting to see if they “approve” my return in order to get a label for return. My credit card company will be contacted today to stop any further withdrawals should they attempt to take money for a subscription I no longer have use for or want. My advice is run don’t walk from aroma 360. Any company without a phone number is a red flag. All I can say is lesson learned but hopefully it will prevent someone else from making a grave mistake. I will also be contacting the BBB regarding my experience.

Complete scam. They told me if I signed up for reoccurring oils I would get my system for free. I then got hit with a bill for $4,000 with credit card of reoccurring fees for 36 months. I’m trying to cancel and speak to someone about this but no one returns my calls or emails. This is complete fraud.