Aroma360Reviews of aroma360.com

BUYER BEWARE THIS COMPANY IS A FRAUD!!!! If I could give 0 stars I would. Like others have said, after purchasing the smaller unit the company reached out to me offering a larger unit with a monthly subscription for oil, which I agreed to. The unit came in broken- not from shipping , but from the company itself. After hours of my time wasted with customer service, each time saying I would need to speak with someone different that never was in the office, I realized this was a scam. I paid $170 to ship the unit back overnight within the time frame to cancel the contract. Now the company has turned me over to multiple collection agencies that are harassing me on a daily basis to pay for a product that I do not even have. I too wish there would be a class action lawsuit against this company, this is terrible. Todd Murphy

Sadly, Aroma360 is disappointing. I saw an info commercial with Kyle Richards promoting this product and went online and ordered a small unit (to just try it) on a Friday night. By Saturday morning (9 am) a representative called me and offered me a larger unit for free if i just did a monthly subscription for the OIL. I agreed, with the understanding I could cancel if i no longer wanted it. ALMOST 2 months later, still no oil or unit received and i'm getting an email saying i owe $129.99. I was livid, I called this company literally daily until I finally s/w someone who agreed that I didn't get my unit because they had my address incorrect on their end and she saw it returned to them from UPS. She said she would send my unit immediately and send my oil(s). Since that initial experience, it's been a NIGHTMARE. My billing is incorrect, i don't get oil unless i bug the crap out of the concierge by email.....IF you call, be prepared to be on the phone a really long time and you may or may not even get the issue started to be resolved, most of the time they say they'll send a message yada yada and noone gets back to you-no action is taken and you get to keep calling. I wish I never tried this company and I was advised i cannot cancel my subscription for 3 years now. I'm hoping for a class action lawsuit against Aroma360 so I can get some retribution for all the lies, hassle and deceitment.

DO NOT PURCHASE. READ BBB COMPLAINTS I purchased online and immediately received a call from Aroma360 letting me know the $400 product will barely scent a small room. I immediately initiated a cancellation via online chat, I called customer service and received a return call from another representative to confirm cancellation process and sent email request to cancel. I did all of this on same day of purchase. 3 weeks later I received the product anyway and was told it was already being shipped when I cancelled and I could return it but would have to pay original shipping and return shipping. I didn’t trust if I sent it back that I’d get my money. I kept it and feel like a fool for spending so much on an over-hyped BASIC diffuser.

I order a reed defuser and came brokeI went to the site and I fill out the return and never got my new product. They are scammers. Thank you so much for reaching out. It's Diana from Aroma360 Customer Service. I understand your concern about the product that arrived damaged. appreciate your effort in sending the photos of the items you received. Surely, this is not how we want our products to be delivered and not how we want you to receive them. We will go ahead and take action to correct this experience for you. We sincerely apologize for worrying you about this order. We kindly seek your assistance to go through our return portal so we can process a replacement for you. Please note that there's no need to return the oils, we just need your assistance in going through the portal. To get the return process started, please go to our Return Portal: There should be an option for you to return the item as it arrived damaged. After doing so, you will be given the option for a refund or to purchase a new product.

READ THIS FIRST BEFORE PURCHASING!!!! Buyers beware: I purchased 2 units from them in April (the vanGogh 360s). Right after purchase, I got a call from someone working there. They were going to cancel my order and sign up for a plan to save me money and also provide scents for the units and a warranty. They said i would be getting free units essentially. Since then, I received 5 vangoghs (only wanted 2), my original order was never canceled or refunded, and have not received the continue scents as promised. I called to request a refund and to return the unused/extra units. I was told NO, they will not do that. The man on the phone also said he would not let me talk to a manager or anyone else because he was making the decision for the company… said he would not let me speak to a manager or anyone else and would not help…. Essentially saying we (aroma360) screwed you over and there is nothing you can do! I am being charged over 8,000 for products I can buy on their site for less than 1500…. I am ripped off and scammed out of money and this is not okay….. AND I CANT EVEN TAlK TO SOMEONE!!! It’s not okay for a company to operate like this. PLEASE HELP!!!

I ordered and received the diffuser and a bottle of Dream On, totaling $245.63. the diffuser was damaged and NEVER WORKED for me. I contacted AROMA360 multiple times about this and a refund is all they offered...okay right? NO not that easy, they REFUSED to refund scent as I OPENED the bottle. Seriously!!!, the scent is useless without a diffuser. So I had to eat the cost of the scent, WAIT, THERE'S MORE! They advised me the return shipping is on me, at a mere COST TO ME of $ 25, for the return of a DEFECTIVE DIFFUSER. My original charge was $245.63 PLUS $25 POSTAGE, FOR A GRAND TOTAL OF $270.63. Aroma360 refunded me $209.92 after several calls, emails and live chats. The customer service SUCKS, I HAVE TO EAT THE $60.71 for their BROKEN SH#T!

I ordered and paid for 3 large bottles of oils and NEVER received them!!! I reached out to customer service several times and was told it's in the mail, they sent another order, it will arrive in 2 days and have been completely ignored. I spent over $200 for the oils and regret EVER buying TWO of these diffusers. I will NEVER order from this company again and strongly suggest others read reviews prior to ordering. Very pricey and customer service out right SUCKS!!! I have had my machines (Devinci 360 and mini diffuser) for almost a year and its not worth the hassle to receive the product. Would NEVER recommend to anyone!!!

My 360mini took 30 days to arrive, though the company took my payment immediately upon order. The item was defective when delivered and although it turned on, it never diffused any scent. Additionally, the remote cover face was unglued so I had no way to know which side was top or bottom thereby rendering the remote useless. This is poor quality for a $250 machine. I had also ordered a black model but instead received a silver one. I contacted the company via their customer service email. Their website does not list a phone number. It took 3 days for a bot to reply, telling me they'd received my email and someone should soon get back to me. A few days later I followed up with another email to ask when I might hear back. A week letter I got an email asking me for a time that they could call. I scheduled a date and time that was five days out (all that was available to me) and they did call, although almost 45 minutes passed the scheduled time. The agent was as helpful as he could be, walked me through plugging it in, and replied, yep, it's defective. Process was they would email me a return label in apx 48 hours for me to go to UPS to ship back to them. When I asked when I might expect my replacement unit given that is now well past 30 days since I paid for it, the reply was 7-10 days after they received my return, and as much as I pressed, I couldn't get a satisfactory answer as to if my replacement would actually be on my doorstep in 7-10 days or they'd ship out a replacement in 7-10 days, possibly leaving me waiting another month before I actually had a working Aroma360. The service agent was doing the best he could and I was polite, but the company is not set up to be customer friendly. I like the idea of the Aroma360 and intended to buy the mini to see how well it worked and if it was satisfactory then I'd purchase a larger unit for the living area of my home. I even subscribed to the monthly auto ship of scent; how will I ever cancel that since the initial order and contact has been so unsatisfactory? I'll keep you all posted should this not end satisfactorily, but given the exchange thus far, I don't have high hopes.