Aroma360Reviews of aroma360.com

Worst customer service i have ever experienced and rude reps. Placed a very expensive order and never received it a month later

Just horrible and the first time I ordered it never got here. I paid extra for special packaging The fragrance bottle was broken. It stopped working after a few months. The only thing this company is good for is their marketing brilliance.

Piece of crap that does not work. Customer service will ghost you after initial few responses so don’t waste your time or money.

I would give this company zero starts if possible. They are incompetent. I bought a car diffuser from them. The package arrived and it seemed to be missing parts (refillable reservoir for the scent oil). I got on their chat (apparently you can't call them) and said I needed the reservoir. Keep in mind their website shows the reservoir, their instructions show the reservoir, etc. I was told that you had to buy the reservoir every time you bought oil, it was one piece and not refillable. I challenged that and the service rep started getting nasty with me and telling me that was how it was. I told her I wanted to return the product because it had been misrepresented numerous times. I then found out I had to pay a restocking fee. What?!?!? Aroma360 misrepresents the product but I have to pay to restock their error? Unreal. I still don't think the rep knew what she was talking about but her incompetence has led to a return and my want to tell everyone I know how bad this company is. They should be embarrassed.

I guess I dodged a bullet! I placed an order and from the beginning of the order to making it I was happy till a problem came up! I contacted them to tell them the problem and sent about dozen emails and support request! Never got back to me so I had no choice to send the order back as soon as it came refuse delivery! I believe that when u spend that kind of money on someone products and an issue comes up it should be addressed and fixed no matter what The company has to do! Blow me off and kept blowing me off so, sent IT BACK! Like I said dodge a bullet on an over $200 dollar order! You can’t have an high end business and treat the customers like trash after u get their money! Dont order from this company if the bad terrible customer service isn’t enough apparently their products are not to work right! When someone spends that kinda of money you take care of them! That’s what is wrong in this country right now! Businesses JUST DONT CARE ANYMORE AFTER THEY GET THE MONEY! You make it right with someone you have a customer for life! Or at least that’s how I feel!

Buyer beware! leaked all over my table and made a ring...They didn't care except to try and charge me more

I do not recommend the mini diffuser or any of the products. The product has no longevity. It worked well for first 2 months then I had it replaced. The second unit lasted a little longer and then again it stopped diffusing. I have an ongoing subscription for 50 dollars a month. Instead of replacing the item for minimal cost to them, their solution was for me to pay to have the diffuser shipped back and then they would send me a used device. The worst customer service, cheap product do not waste your money.

WORST CUSTOMER SERVICE EVER! Helps to call support if you speak Spanish, otherwise can't understand them. Won't issue a refund for a defective unit!