Aroma360Reviews of aroma360.com

I've had my unit for 9 months and it's broken twice. Trying to reach someone in customer service is hard. They insist you make an appointment and they don't call at the time you agreed upon. I have to keep emailing them to get status updates with no reply. I'm questioning why I keep bothering.

Beware!!!! I bought Aroma 360 wireless. Order #A696643 and A676909. It DOES NOT WORK! I have been trying to get a refund or exchange for over 2 weeks going on 3. I now find out that you must use the PRO-PODS, however, it says patent pending. They don't sell the pro-pods yet. Plus when you purchase the wireless Aroma 360 it takes you to scents and I thought what showed up would work in the unit. I spent additional 80 bucks on the scents, only to find out it is not the pods (which they don't have) the scents i bought DOES NOT work in my unit. I'm very frustrated. PLUS now, they say I cannot return it. Do I need a lawyer? Any help would be great.

Stay Away. They have two stores in Florida and they also sell under ebay account AROMA COLLECTION Store and luxscent-collection. I specifically emailed them on ebay and asked are you the same store / seller as aroma360 and they said yes. Their ebay prices ARE MUCH BETTER. Then I started asking questions like which store do I pick it up at and they said not their Boca or Miami store but some unknown location in Fort Lauderdale. I must have asked too many questions that when I tried to make a pucrchase on ebay I got blocked from making a purchase. Just buyer beware, something shady is up with this seller

I bought the plugin aroma360 and died after 4 months. It worked well for the first two months and then lost scent. I got suckered into buying the wireless aroma 360 and you can barely smell the scent. The subscription is also dangerous as it ships out super fast at full price. This is a money suck for a low quality product. awesome idea if it worked at an affordable price with good service. steer clear of this company. Damien, you are a con artist.

I have gone thru 4 THATS RIGHT 4 360 mini in 16 months. I bought 2 and with in 6 month broke. They replaced them and 6 months later broke again but they do not replace replacements. HORRIBLE quality diffusers but when they work its nice but NO WORTH THE MONEY !!!

We purchased two mini 360 diffusers in June 2023. By October 2023 both units had stopped diffusing and were making a loud, continuous buzzing noise (which appears to be a common issue based on other reviews I'm now seeing). I contacted customer service; they had me send a video to show them the issue and suggested a series of trouble shooting tasks, none of which worked. Because we were (just barely) past their 90-day warranty, they offered to allow me to purchase a new unit for $150 - but they were at that time running a promotion offering the mini 360 for 30% off or $181.97, which quite frankly made their $150 offer to me not so great. And in any case why would I want to spend more money on what appears to be a poor quality product? Their next suggestion was that I schedule a call with tech support, which I have set up for later this week, but I'm not confident there's anything that can be done. This is clearly not a good product and not a reputable company. I wish I had seen these reviews before I fell into the trap myself.

I must admit, the scents are absolutely fantastic - I love them! However, I'm disappointed to share that my $200 machine unexpectedly stopped working after just six months. To my dismay, the company refused to stand behind their product and provide a replacement. Adding to my disappointment, they initially offered a larger bottle for $40, but later increased the price and switched to a smaller bottle. It's disheartening to see that even the support of the Shark Tank guy couldn't prevent this company from engaging in what feels like deceptive practices. It's frustrating how consumer protection seems to be lacking in situations like these. When a consumer pays for a product or service, they rightfully expect to receive what they paid for. Perhaps this product is intended for short-term use, but as someone who genuinely enjoyed it, I can't help but feel let down.

Had the mini for 4 months and it stopped working and makes. Loud noise. Waste of money. They offered me a replacement for $99, no way I'm spending more money to have the same problem.