Aroma360Reviews of aroma360.com

Looking at their prices & customer reviews run people run

CUSTOMER SERVICE is HORRIBLE! Tried contacting the company for WEEKS...then I get an email back that says 'We hope you were satisfied with our service' WHEN THEY NEVER DID ANYTHING! Spent several more days trying to reach them. Finally reached them via phone and they said they'd email me a return label. I STAYED ON THE PHONE with them until I got it. I returned 2 units and still to this day (almost a month later!) have not received ANY refund! How do they stay in business with such terrible service?!? Why can't something be done?

Unit stopped working after 6 months, only has a 90 day warranty. Contacted them and their only suggestion was to buy a new one. Poorly designed unit, company does not stand behind their products.

Horrible company. What a scam! Products are all garbage they get from Alibaba. They break easily. They try to scam you into signing a 36 month contract. They have several lawsuits against them. Apparently one of their candles blow up and burn people. Someone should get a class action suit going.

Bad customer service very hard to reach them I purchased the mini diffusers after short time it started to do very loud noise The company refused to replace the devices. They try to convince me to sign with them a contract for a new device The only thing that I liked is the scent that they sell. They are very good.

Customer Service is the worst I have ever experienced. On two separate occasions I have requested assistance through their online website. Twice I received confirmation of a telephone call from them. Twice I have waited and no call was received. If you want to be considered a legit business you need to do much better. It’s like you don’t care at all.

TERRIBLE CUSTOMER SERVICE TERRIBLE MERCHANDISE THEY TRY TO FORCE CUSTOMERS TO SIGN UP TO PAY A MONTHLY COST FOR 36 months!!!!! THE CUSTOMER SERVICE REPRESENTATIVES basically tell you that the products are BAD!!! That’s why they force you to sign up for 36 months BS!!!!! Please shop ELSEWHERE! I’ve been trying to get assistance for a month now!!

My diffuser which I spent 200 on broke with in 3 months. I was told that they could no longer help with a replacement as their 90 day warranty expired. I was told the only thing they would do for me is sell me another unit for 10% off. I continued to complain 17 more times and guess what - now they offered 20% off. Wow. This company SUCKS! Way to not stand behind the product.