Aroma360Reviews of aroma360.com

I am writing to bring to your attention a concerning issue I have experienced with the mini diffusers I purchased from Hotel Collection in August 2023. While the initial use of the diffusers was promising, I have encountered significant difficulties with their functionality in recent months. Around November, I noticed that the diffusers were no longer releasing any scent despite being turned on. Troubled by this, I immediately contacted your support team for assistance. To my disappointment, every attempt to reach out to customer service and tech support has been extremely frustrating. Whenever I called, I would often miss their calls by a few seconds, resulting in a voice message stating that they had tried to reach me. In response, I promptly returned their calls, only to be directed straight to voicemail each time. This ongoing lack of communication has left me feeling neglected and helpless in resolving this issue. As a loyal and valued customer, I had expected better service and support from Aroma 360. I am disheartened with the subpar experience and the feeling of not being adequately taken care of. The poor functionality of the diffusers, coupled with the ineffective customer service, has been nothing short of disappointing.

Awful experience with this company! Ordered a christmas present in November which did not arrive. The company could not provide me with any working tracking details. It is now over 2 months since I ordered the item, no item or refund!

I would give zero stars if that were an option. Terrible product and even worse customer service.

This company is the worst. They have a predatory subscription approach. Once you get on their system you cannot get out. There are several different subscription services and you won’t be able to figure out which one you have so you can’t cancel. They are horrible.

I first purchased the mini diffusers from Hotel Collection in 2021 for around $150 each. At first they worked as advertised and smelled great. Then they stopped working. The diffusers would turn on but it wouldn’t release any scent. Around a year later I reached out to support and they offered to let me purchase two news one for a discounted price (also, FYI retail price for the diffusers has almost doubled since 2021). The two new diffusers did not work. Customer service and tech support are so extremely useless and deserve their own separate post. I was then sent two “replacements” from Aroma 360. Those don’t work either and the company won’t give me a refund or replacement. Then, like an idiot, I decided to buy the new wireless diffuser thinking that since it’s a newer model it might actually work…. And it doesn’t work. Customer service told me I probably just need a new bottle of oil - took them a month to send me a new one - and of course it still doesn’t work. Luckily I am able to return this one for my money back… but I can’t believe I have gone through 7 or 8 of these things and they just don’t work!! I have wasted so much money. I just can’t believe that they market this luxury product for such a high price point and it legit doesn’t work… just junk! Don’t buy it!

Absolutely, hands down, the WORST customer service and product experience in my life. Period. From the delivery of the Aroma 360 Hotel Collection diffuser, to the emails, phone calls, and customer service (lack thereof), I’m embarrassed for this company. Horrific experience, all the way around! No brochure or user guide, the wrong remote control, a faulty product, deceiving/lying customer service reps, and getting charged 4x the amount I was supposed to- it’s been an awful experience, in every way. Never again. Warming: do not purchase!!!!!!!

I have spent almost $600 with these people, they keep giving the run around, the hourglass diffuser ruined my dresser, leaked and left rings on it, and the pro scent wireless dispenser, doesn't work! All their advertising shows a mist spewing out the top, NOT!! I put it in a small bathroom, on high for 3 days, and still you could not smell nothing! I have begged for my money back 2 months, still no reply how to return it, and they keep giving me the run around! I DO NOT RECOMMEND THEM! Tried one call Pura, they are great, they work! And much more affordable.

I have emailed the Governor about this joke of a company. There practices are or should be illegal. It’s a SCAM