Aroma360Reviews of aroma360.com

Poor customer service Spend 1700$ on machine then broke down after 1 year and was out of warranty and they won’t fix it. They want u to buy new one.

If I could have selected 0 stars, I would have. Let first start off by how often they call/solicit after you cancel a subscription. But… Let’s get to the good stuff! I’m just glad my house didn’t burn down with or without my family in it! The bottom of the base melted! I would love to be able to upload the pictures for everyone to see.

Diffuser looked great but would never open. I let company know and kept getting redirected to "technical support" I told them item is defective,need return and they told me had to pay "handling fee" to return even though item was defective and could never use. Then my oil subscription i cancelled twice is still active, I was told was taken care of.....beware this company, it's waste time. Should have known better when immediately got sales call after purchasing

The sale is a nice guy, but his company needs to fill in all the information of my friend's social security number and ID. He is a rich second generation which scares him. This store feels weird

I am writing to share my recent experience with Aroma360, which has left me thoroughly disappointed and frustrated. After placing an order with the company, I realized immediately that I needed to cancel it. However, despite numerous attempts to reach a human operator via phone, I was unsuccessful. Consequently, I resorted to using the chat function on their website, where I was assured that my order would be canceled by the loyalty team within 24 hours. Fast forward 24 hours later, I received no contact from the company. In an attempt to resolve the issue, I contacted them again using a different phone number, specifically targeting the subscription section. To my dismay, I was informed that my order could no longer be canceled, even though it was within the promised timeframe. Furthermore, I was told that I am obligated to pay for the subscription, regardless of whether I return the unused and unopened box. This experience has left me feeling incredibly frustrated and misled. The company's actions appear predatory and potentially illegal. Despite repeatedly expressing my desire to cancel the order since its placement, I am now being coerced into paying for a product I neither want nor intend to use. I urge other consumers to beware of such deceptive practices and to exercise caution when dealing with Aroma360. This level of customer service is unacceptable and reflects poorly on the company's integrity.

I have never even heard of or purchased anything from this company. However they have debited over $1000 from my account in Australia ! What a disgraceful act from this company. I will be disputing this transaction asap. Be careful if you do deal with this company !

I was considering buying but glad I read the reviews. Thanks but no thanks.

Absolutely awful customer support. They steal your money and give you a hard time to cancel anything. They delete your comments on social media. Stay away from them!