Aroma360Reviews of aroma360.com

In August 2023 I purchased 2 Mini360 SL - Black x 2 along with fragrances to go with them. By January 2024, the vacuum caused by the machines to atomize the fragrance oils cause the seals (white) to become sucked into the bottles containing the oils in pieces. I contacted Aroma 360 to replace the seals, and was informed, no spare parts were available and the units were redesigned and my only option was to replace the units with a "New Design". That new design was a closed oil system where the additional fragrance oils I bought in my original purchase would no longer be useful and I needed to purchase new ones. I am in the production business of products and fully know Aroma 360 knew when they sold me the units in August, the redesign was coming, but made no mention of it to sell off basically unusable, defective, units being replace by complete redesigns in early 2024. When I contacted them they were so kind as to offer me the new units with new fragrances in redesigned fragrance bottles at half price. This company has no ethics or morals and would pee on grandmas leg and tell her it's raining! Go to Amazon and purchase a $25.00 atomizing cold mist diffuser and add your own fragrance oils. You will save hundreds of dollars and actually get way more fragrance into your rooms / homes. This company is crap!

I purchased 3 aroma 360 mini diffusers. I was initially very happy because true to their word. My house smelled like a hotel. However, one by one they malfunctioned. One stopped diffusing. The other two started making a loud buzzing noise. When I contacted the company. My only option was to purchase the new wireless one at a discount. I had only had them a few months. I was told only the larger ones have a one year warranty. The mini only has a ninety day warranty. I spent over seven hundred dollars on diffusers and fragrance. I purchased one wireless diffuser, for which the fragrance bottles do not fit. VERY DISAPPOINTED!!!!!

If I could give this company a big FAT ZERO I would. This company is filled with deception and lies, and you MUST read the VERY fine lines. Shame on Daymond John for associating himself with this company. I called and talked to sales person who said everything is guaranteed with 100% money back in 30 days. This was fine until I read the reviews and saw how bad the company is. I called my sales person immediately. After getting passed around to 3 different departments (they do this to delay the return for 30 days until the customer is no longer eligible for the return) and many many emails, the cancellation was approved. I never received any products, and No one said that there is a $278.00 charge regardless of if you keep or return the equipment. They say you signed for it, so watch out. This company seems to survive on charging unsuspecting people these bogus fees in the fine lines. They scream that they have a 30 day return policy but they don't. What a scam!

Yes, please cancel. I WAS TALKING TO A JESUS I WILL REPORT THIS MAN I ASK SEVERAL TIME TO GET ME TO A MANAGER AND HE WILL NOT GET ME TO MANAGER HE WAS VERY RUDE I HOPE YOU GUYS LISTEN TO CALL I WANT TO REPORT THE HORRIBLE SERVICE HE GAVE ME I WILL NEVER ORDER FROM YOU GUYS AGAIN !!!! WORSE CUSTOMER SERVICE EVER.

There after sales customer service is very poor they do not respond to problems after sales would not recommend them for sales

DONT EVER BUY FROM THEM. THEIR PRODUCTS ARE TERRIBLE. THEY AUTOMATICALLY SIGNED ME UP FOR A SUBSCRIPTION. WHEN I TRIED TO CANCEL IT AND STOP AN ORDER FROM SHIPPING, THEY IGNORED MY REQUESTS. WHEN IT ARRIVED ANYWAY, I SENT IT BACK UNOPENED. THEY REFUSE TO GIVE ME A FULL REFUND. I AM HAVING TO PAY RETURN SHIPPING ON SOMETHING I DIDN’T ORDER.

The company is garbage I purchased the Vangogh system for my home which has not worked since purchase. I asked for a tech to come out and install even offered to pay but was refused because they aren't based in my state. Did an otp tech support item still dis not work. Made several attempts to have the company help me which a $4,000 unit that does not work. Even set up with a tech to get back with me so we could work on it again being as though still the unit isn't working. I asked to cancel and since out of "grace period" I am unable. Unit is brand new and no scents have been used beside the sample when trying to set up with tech support. I strongly encourage you to save your money and shop elsewhere this company is all about self and not about the consumer happiness and satisfaction.

worked great for a while until it didn’t. Then the customer support is absolutely horrible. They could care less. was hoping that I could leave a bad review and they would call me back, but it looks like I’m not the only one having this problem. Aroma360 Feel free to reach out to me and remedy the problem and I will take down this bad review. Ball is in your court.