Aroma360Reviews of aroma360.com

Shady business, shady customer service and billing practices!! I’m glad I ordered with a virtual credit card that I could lock!! The first red flag was when I received repeated calls and messages about my order. Three separate calls from three separate reps all with starkly different phone numbers during daytime work hours within a span of less than an hour. When I finally called back, the girl apologized for the calls and then tried to upsell me a diffuser. I declined and, being unsatisfied with this experience, asked for cancellation of my subscription. She confirmed the cancellation but when I checked my account, it was still active. I asked for another cancellation, which again was confirmed. Days later they told me I couldn’t cancel my subscription. I locked my card immediately so they couldn’t charge. Why does a home fragrance company operate like this?! A Florida news channel did a story on this shady business last year! Look it up!!! I wish I did a more thorough research on this company- never again!!

And I thought timeshare salespeople were bad! Wow, this is a shady company for sure! Some of the scents are great, but the hard core sales tactics are really bad. Because I wasn’t willing to commit to a contract for over $4K, I opted to buy a unit outright and subscribe to the oils at regular price. I was hounded repeatedly about how they could give me the money back for the unit and I could even pay a lower price on the oils. But I did not want to sign up for a long commitment with this company - especially when I had a bad experience with a lower end diffuser that I purchased about a year+ ago. No help with correcting that, and should have been a sign for me to run and just scent my home another way. But…I signed up for a scent subscription and it has been hell trying to cancel it, even though the T & Cs say you can cancel at any time. First off, the phone number for Aroma360 on my cc bill does not work. Then the 888# on the subscription app will only allow you to talk to someone if you want to sign up for a subscription, not cancel one. So I tried the Chat function. Surprisingly, someone answered that. Lots of questions about why I would cancel, etc. and still tried to pause my subscription vs. cancel. NO! Then offered to lower my monthly price and send a gift card for the site. NO! Finally on the third attempt with this rep., I got my subscription canceled - I think. If not, I will be speaking to my credit card company about this. Some of the scents are very nice, but I’m over the hard core tactics. May still pay a higher price and buy as needed, but not going to subscribe again.

Horrible company! Dont do business with them, its been aTotal nightmare, rude staff and impossible to get out of contact even though machine doesn't work... These were just a few of the frustrations I experienced during my recent encounter with a certain service provider. From the moment I walked through the door, I was met with a complete lack of professionalism and respect. The staff members, who were supposed to assist customers, seemed more interested in chatting among themselves or scrolling through their phones than helping those in need. Their dismissive attitude was not only discouraging but also added to the growing sense of frustration that was building up within me. As if dealing with unhelpful staff wasn't enough, the automated contact system was also a complete letdown. Despite following the instructions carefully, the machine constantly redirected me to irrelevant options, leaving me stuck in a never-ending loop of recorded messages. It seemed as though escape from this automated nightmare was impossible. Even when I managed to reach a live person, the rudeness and lack of empathy continued. They seemed indifferent to my concerns and brushed off my queries without providing any real solutions. It was as if they were intentionally trying to make the whole experience as unpleasant as possible. The lack of effective communication and customer service was truly disheartening. It left me feeling unheard, frustrated, and utterly disappointed.

All the bad reviews are true. I wish I read them before signing a contract with this fraudulent company. I changed my mind after signing the contract and they won’t let me cancel. They keep transferring me to one sell Person to another and was on hold For almost 2 hrs. When someone finally answered, I demanded to cancel and the set appointment with another rep for today at 9am, she called 30 mins earlier only to try convince me to keep it, her name was Catalina Avila, after I got an attitude with her demanding cancellation, she said she has set up another appointment for next week before cancellation can be initiated. This company is a joke. Do not waste your money. All my reviews on their website were not featured. They are scams

I wish I would have red this reviews before siging up for this scam! The only way for you to trial this is by suscribing for scent delivery. As I wasnt ready to continue with the suscription I tried to Cancel it to my surprise that it doesnt allow you to do it online. They ask you to chat with a represetative or call, I firts tried the chat and altough it stated I had to wait 8 minutes to be assited, 45 minutes later tehre was no one to chat with. I then decided to call the number and after long holds I reached one agent, she then went on to try to ask me many quetsions but I cut her off asking her to just cancel, she then said she needed to reachoout to some Loyalty program agent for that, after again another long hold, she comes back with another agent who tried to upsell but again I cut him off and once I shouted over the phone demanding to cancel my suscription it seems he finally did. I will ahev to check later on and make sure it's true. DO NOT WASTE YOUR MONEY HERE!!!!

I would give them negative stars if i could. This business charged me for a subscription for 3 months after i originally canceled. I would reach out to their customer service (no existent) and would be assured that my subscription had been canceled and then a week or so later i would receive an email that i was charged again and had product coming. The product they kept sending me was an oil which the scent makes me nauseous. I told them i don't want it, i will send it back and i want a refund. Not only did it take a long time to get a shipping label, they only refunded me for ONE oil and wouldn't reimburse for tax or shipping even though they are the ones who screwed up over and over & i have the emails to prove it. I'm still waiting on a reimbursement but they fought me via paypal when i tried to get my money back. They are a total nightmare of a company to deal with. Go with one of the million other choices & save yourself the hassle and being overcharged for oil. I should have listened to the other negative reviews.

I have had my Aroma 360 a year and thing humming so loud you can hear it outside.Stay away from this company these things are junk.If you look inside you see made in China.

Buyer beware. I've purchased 3 units from Aroma360 and multiple scents, so I have sufficient experience to provide an accurate review. First off, the scents are pretty good. A lot of misses but you'll most likely find some you like. Secondly, the equipment is so-so. The entry level units are not for any serious applications and just a way for them to get your info so they can pitch you on their expensive options. Even if you're okay with that, thing you need to be aware of is their predatory billing practices. If you are going to order anything from them EVER, make sure you use a virtual card that you can cancel. After every purchase, be ready for them to call you so they can try to convince you that you bought the wrong items and need their VIP program (a scam to lock you into a 3 year contract) If you manage to avoid that, like I luckily did, and just buy a system full price, they'll still put your oils on a recurring subscription and you cannot cancel it without contacting them. Then, when you contact them they'll delay and delay, switch agents multiple times and act like they don't have your previous conversations, try to sell you alternative subscriptions, then if you refuse THEY'LL SIMPLY JUST STOP ANSWERING you and then continue to bill you anyways. Your only option is to cancel your card. As long as you understand all of these caveats and want your house to smell pretty good, then go for it.