Aroma360Reviews of aroma360.com

Aroma360 promotes their Wireless Pro Diffuser as a device that requires monthly oil refills, offering continuous scent dispersion with minimal maintenance. This "set it and forget it" convenience justifies its higher price compared to conventional diffusers. I subscribed to an oil plan with a six-month contract for the diffuser in December. Six months later, when I went to change the oil, I discovered that the diffuser had leaked extensively at the base, causing it to fall apart and rendering it inoperable. Additionally, the leak significantly damaged the family heirloom dresser it was placed on, which had recently been resurfaced at considerable expense. I contacted customer service on July 13th to report the damage and request a cancellation of my subscription. I was instructed to schedule an appointment with the technical issues team, who subsequently informed me that, since the diffuser was out of warranty, my only option was to purchase a new one. I expressed my concerns about purchasing another diffuser of the same model, fearing it would have the same issues and potentially damage more furniture. Despite this, I was transferred to customer retention. The customer retention specialist, Elvio, requested images of the damaged furniture and started a support ticket for the damage.He notified me that Sophia was going to reach out. He offered to send a replacement diffuser of the same model, which I declined, reiterating my lack of confidence in its reliability. He then transferred me to a sales associate, Josh, who attempted to sell me a more expensive diffuser and oil package with a 36-month contract. Josh also revealed that the issue with my broken diffuser was common and that it had a limited lifespan of 300 hours and was meant to only run 2-3 hours a day, with no scheduling functionality on this model this contradicts the "set it and forget it" appeal they attract buyers with. Following our call, I did not receive any follow-up from Sophia, who was supposed to handle my furniture damage claim. After further inquiries with Josh, a supervisor named Eunice contacted me, informing me that they would send another diffuser of the same model and offer three oils valued at $37 each as compensation. Additionally, I continued to be charged for an oil subscription despite my repeated requests for cancellation. My attempts to negotiate fair compensation were met with email bounces and unresponsive customer service. This issue has now persisted for ten days. I am still being charged for a subscription for a broken diffuser, and I have only been able to communicate with sales representatives attempting to upsell me. In summary, it appears that Aroma360 entices customers with entry-level diffusers that promise effortless operation but are prone to failure. When these diffusers inevitably break, customers are funneled to sales representatives pushing more expensive models, with little to no effective customer service available. I am requesting the following resolution: Fair Compensation: I request a VanGogh360 diffuser and one 500mL fragrance bottle as compensation for the damage caused by the diffuser. This request is based on the estimated cost to resurface my dresser, which is approximately $1,112.50, as evidenced by the following resources: ● Maritama Home Price List for Refinishing Furniture: $350-$1,700 ● Furniture Repair Network Refinishing Guide: $800-$1,525 ● Angi Furniture Refinishing Cost Guide: $300-$2,000 Subscription Cancellation: Immediate cancellation of my subscription without any further charges. Refund: A refund for the most recent charge for the oil subscription tied to the diffuser I do not want.

Received the infuser and it worked fine. After two months it started to not work properly. They continued to send me fragrances as I was committed to purchase the product every month because the infuser was free! Well, it never worked as advertised! They are scam artists! Never buy ANYTHING from these people! I can’t believe that anyone from SHARKS would endorse them!

My first diffuser died after 6 months, oil pooled inside, motor sounded like it was working but nothing coming out. I had a couple bottles of oil so I ordered a new diffuser. After a week, same thing. Oil pooling inside, nothing coming out of the top. Dead in the water. They required me to take a VIDEO of it not working until they sent me a return label, holding the new unit hostage until I return the defective one. What am I going to do with a defective diffuser??? Not to mention, every oil bottle sent to me is leaking inside the tiny little zipper bag and box. Perhaps try redesigning your bottle? The little zipper bag does nothing. Also note that if you sign up for one of their promos, it’s up to you as a consumer to request your deposit back. They don’t credit your deposit automatically after your promo period in hopes of you forgetting and they pocket the money. I love the scents but the rest of this is a complete nightmare.

The scents from aroma 360 are great. The customer service and product are not. The product doesn’t last. Mine literally fell apart and they wouldn’t replace it because it was out of the 90 day warranty. Mine is less than 1 year old. If you want any help - you have to pester them and reach out more than once to get a response. The technical support team is ridiculous. unhelpful and a waste of time. save your money. I’ll be transitioning to scentiment. my Mini pro and Plug in diffuser are for sale!!

I purchased one of their machines over a month ago and have not been happy with it since I’ve got it. I’ve tried to get customer service to help and it’s impossible to get any customer support. All they want is to get your money; once they sell you on a product it’s goodbye; good luck trying to get customer service.

I wanted to love mine but Ive had nothing but problems since I got them. I unfortunately signed up for several years at a cost of over $5000.00 and I’m stuck. My bigger machine is giving me problems and my pro pod machine all the bottles leak inside the machine. I was told they only have a three month warranty so what am I to do? I just purchased them in March. Every order I’ve received has had a problem with it. I’m on the phone with them approximately 1-2 hours a week. I would give anything to give them everything back and get my money back. I have tried many times to speak to a supervisor with no luck. I only get to talk to customer service who begs for a five star review. This is the first bad review I have ever given anyone but I’ve try for months to resolve issues only to have more issues.

I would not buy this product, not because of the product, but the sales and customer service. I want to return the device because it is not compatible with our HVAC system. I was 1 week over the 30 day period and they refuse to take it back even though I can't use it. I was charged extra fees and although they say it is a "FREE" unit, it actually costs over $6000 because they lock you in for 3 years. I have waited on hold for 45 minutes and promised a call back twice with no results. I just want to return the unit, but they are refusing.

This company is the worst company I have ever dealt with. I had a diffuser go bad and they told me it was 5 to 7 days to schedule a tech call. I have called several times and it is a nightmare. When I called again today and got a hold of them i asked to cancel my subscription and end all dealing with the company they then said they would ship out a new diffuser. I declined and want NOTHING to do with this company again. I bought 2 gift cards and you can't use them on any products I tried. Save money and never use this company.