As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Wayne E.
This company is a high pressure, terrible service selling junk. 2 out of 4 do not work and every order that came in leaked. Calling them to get resolved is a high pressure sales pitch to upgrade. Asked to cancel and no luck. Time to dispute the charges and return the junk. Very disappointing!
Lynn D.
Unit does not work as it is suppose to and it it a nightmare trying to speak to a live person to resolve. When you do speak to someone you the customer has to go through so much trouble to get issue resolved. If you purchased one of there plans you are stuck with a bad unit and all these fragrance bottles in which you are unable to use due to unit not working properly. What a disappointment and a disaster. We don’t have money to throw away on more bottles we can not use!
Johnathan Madison J.
BEWARE! Diffusers are less than 6 months old and both no longer work.
Mare
Please DO NOT waste your money and more importantly your sanity with the most horrendous customer service I have ever come across. Shame on Daymond John to promote Aroma360 knowing how awful customer service is.
Lindsey B.
i had an aroma360 for couple years and loved it and it broke- ordered a new one last week with 3 month subscription- has remote control and no AROMA comes out- and when it does limited to 15 seconds with a minute lag time??? this is a wrip off - i have asked for my money back - very very disappointed- also after i ordered , kept calling me to sell me more stuff- i blocked number
Ewa G.
The worse customer service ever ! They shipped me the package even I cancel the order. I was trying to return this online and I couldn't. I send an email which I still sending about return label , the problem is still not resolved ! I will never never buy anything from them ! Scammers!!!!
Jill H.
I originally purchased from home collection and the diffuser worked for a few months, but began to spray oil on my furniture. They did send me another diffuser, and it stopped working….so I gave up….this month…1year later, I gave Aroma 360 a try (same company) because I do love the scents and now they give you the diffuser with the oil subscription….the diffuser has never truly worked. I have emailed customer service in less than 30 days, and they continue to give me autogenerated responses and ignore my receipts I send proving it’s been less than 30 days…I will never give this company money again….very disappointing! Do not waste your $$$
Lori W.
Do not do business with this company. I took advantage of their free mini pro with a 3-month scent subscription promo. The oil scent was “my way”. I liked the scent and it makes a small area of my house smell good. The first mini pro device they sent did not function correctly. The oil ran down into the device as it ran and caused the device to quit working correctly. I called their technical support number and stayed on hold for an hour and 45 minutes. When they finally answered they walked me through some trouble shooting that did not help so they sent me a new bottle of scent oil, since they thought it may be a defective bottle. I tried it, and it did not correct the issue, so I had to call them back. This time I stayed on hold for almost 3 hours before someone helped me. They sent me a new device and a label to return the first device. The new device worked perfectly (but still only scents an area the size of a living room). I ran the device everyday for a couple of weeks and noticed it was no longer spraying a mist so I opened it to see if it had run out of oil. Again, the oil had ran down into the device and filled the device up. I emailed them this time to tell them what happened and ask that my subscription be canceled. They emailed me back to tell me no, my subscription cannot be canceled and didn’t even acknowledge the defective product I reported. I don’t have time to sit on hold with them for a couple more hours of my life, so I just plan to write a bad review and report them to the Better Business Bureau.
