Aroma360Reviews of aroma360.com

Horrible company. They sent me a broken diffuser and refused to let me return it. They will not let me cancel my subscription! They were very misleading about the subscription!

This is the worst customer service I’ve experienced. I purchased a diffuser device less than 30 days ago. I opened the diffuser making sure it was working properly. To my surprise it’s leaking oil I reach out to their so called customer service. Unfortunately, I received a return email asking for pictures. I’m irritated due to I know I’m not the only customer that’s had this issue. I sent pictures and still no resolution at this time. I get a voicemail asking me to give them a call back. Unfortunately, it’s going to the voicemail again. I was unable to speak to a live person. I still have this diffusers which can’t be used. I’m going to reach out to the BBB. This company has sold millions of these expensive diffusers. You don’t have a customer service department customers can speak with??? I’ll never purchase anything from them again.

This was the 2nd diffuser that I purchased, the first one was the plug in one it last all of 3 months. The 2nd one was wireless it last all of 30 days. I tried to call it directs you to online customer service. Which I haven't gotten a response yet. I am just out of money with no warranty. Love the scents but don't recommend the diffusers.

Terrible! Don’t waste your money. Diffusers don’t work at at all or only work for a short time. Customer service is an absolute joke! Beware.

BUYER BEWARE! SCAM ARTIST! AVOID THIS COMPANY AT ALL COST! I canceled an order minutes after placing it and a few weeks later I received a subscription shipment I never asked for and I continue to receive shipments and charges. I'm still working to get 2 mos. of my money refunded! Seriously don't purchase anything from Aroma360!

Diffuser dead in 3.5 months. They will not replace. I was required to purchase three pods for the subscription. They want me to pay $150 now for a new diffuser that is currently $99. DO NOT BUY FROM AROMA360 or HOTEL!!! Customer service is AWFUL! I’ve been trying for two months to cancel the description. “Care team has to cancel and they will contact you.” Ironically, no one is contacting me. I’m going on 12 conversations trying to cancel active subscription. YOU CANNOT CANCEL ON YOUR OWN THROUGH PORTAL OR WEBSITE. You’re at their mercy. AVOID AVOID AVOID! COMPLETE SCAM! Their “concierge” reached out to upsell me on a whole home system before my Pro even shipped and said the pro diffusers just don’t last more than six months. Whole home system is over $2K by the way. JOKE!!! They know it’s a possible and they don’t stand behind customers or their products.

Terrible customer service. Can’t get anyone on the phone. Car diffuser broke twice. Wireless pro diffuser leaked internally wasting oil and needed to be replaced twice. They won’t refund you because it’s outside of warranty each though you’ve had multiple replacements in this time frame. The room diffuser lasts a little longer but the motor has gone out 3 times. Smells great but it’s a very expensive service to be so faulty and a waste of a ton of money.

STAY AWAY FROM AROMA360. Ponzi scheme- try to get you to commit to a subscription at $50 bottle. Product is horrible. Bought 2 wireless diffusers due to their slick marketing - non toxic, yada yada. One wireless diffuser worked for exactly 4 weeks, one arrived with incorrect charging cord, took 3 weeks and countless emails to get the correct charger. Unit worked for one week. Company only replaced one unit, which arrived and never worked. Wouldn’t even turn on. I immediately emailed for a return shipping label and refund. They ignored 11 emails and asked me to call customer service. Called 2 times, once satin 35 minutes on hold with no customer service representative answering and second time for 40 minutes, no answer. Now state I missed the 30 day window. Horrible company. Don’t waste your money and steer clear of deceptive business practices