Aroma360Reviews of aroma360.com

Completely frustrated with this company!, I’ve been a customer for probably 10 years! Thought they would eventually get their act together, I’m on my third unit !, they did agree to replace the last broken mini, but for the second time, they sent my oils that I pay 149.00 a month on a family plan have been sent to my old address! I’ve spoken to them several times and this does not get fixed, they sent one shipment to an address I lived at 2 years ago! If they didn’t con me into this 4k family plan that ended up being a loan with a bank! I would never continue using them. Love the MY WAY but it’s not worth all this aggravation!

Agree with many of the reviews. I was able to reach one agent who really helped me after hours of trying to connect to someone and getting sales pitches and run-arounds. I must have been very lucky. We shall see. Agree…DO NOT USE THIS COMPANY. My diffuser somehow leaked oil into my wood surface it was sitting on (BIG MISTAKE) and ruined it. I am completely disappointed with the company in general.

Horrible customer service. I have purchased 2 diffusers and neither works. I know have bottles of aroma oils I can't use. I have been promised another machine but it never gets processed. They are quick to try and up sale you to a bigger and better product. I just wish they would stand behind what they sale. I do not recommend this company.

when i first brought their website up on my phone, i gave them my email address, somehow my daughter received an email from them at her email address, shady.

Purchase my first diffuser original price with oil. The motor went out. Contact customer service and they offered a diffuser for $99 and oil. The oil leak into the diffuser. The bottle was leaking.Purchased oil again put it in diffuser and the bottle is leaking. When interacting with Customer Service you have to have order number which I didn’t have. As many times I ordered from them they couldn’t see the history of orders. I see the advertisement on television about the “wow factor”. I’m afraid to order the oils again since I don’t want to continue to be disappointed. I’m ready to throw the diffuser in the garbage because that’s what my experience has been. “Garbage”.

The customer service team was nice and helpful - Willie and Richard. They refunded my money for 3 unused oil bottles. Thank you. However, the $99 diffuser is a waste of money. It has a 90 day warranty, and like several other customers have reported, they last about 120 days. Bottles of oil leaked into unit ruining it. They would not replace it if past 90 days. So total waste of money. I do love the " My Way" scent and wish the product was better and more reliable.

I have been trying for months to get them to stop sending me the product since the account was cancelled some time ago, I have called repeatedly and get absolutely nothing. I have spoken to at least 6 people and continue to get the perpetual runaround. This is unacceptable and I can't seem to find anyone that can resolve the issue due to the fact I have talked to so many different people.

Horrible service I don’t even know how they are operating , I ordered the products at aVentura in person and no one has shipped nor knows where my order is or has a tracking . They took my money and gave me nothing in return