Aroma360Reviews of aroma360.com

I bought the penthouse diffuser and was signed up for their oil subscription to get the diffuser for free. Everything was going good until I moved. They couldn't send oil to correct address and charged me 5 times for one oil, that I never received. I had to go to my bank to get 4 of the 5 charges returned to me, and still no oil. So I told them I wasn't participating since I had proof of their fraudulent behavior. They breached the contract, so Bye Bye scammers! I went with their competitors and pay half the price for better customer service and I actually get what I paid for.

Aroma 360 Mini Diffuser Review I purchased the Aroma 360 Mini Diffuser in December 2024, and unfortunately, it has been a highly disappointing experience. Right out of the box, the device never worked, which was incredibly frustrating. I had invested around $300 in oils, anticipating a pleasant and aromatic experience, but that turned out to be a complete waste. To make matters worse, the customer service from Aroma 360 is nonexistent. I’ve tried reaching out multiple times for support or a resolution, but there has been no response or assistance. This lack of customer support only adds to the frustration of having a non-functional product. Overall, this purchase has been a waste of money and effort. I would not recommend the Aroma 360 Mini Diffuser to anyone, given the poor product performance and the absence of customer service. Save your money and look for a more reliable diffuser from a company that values its customers.

Web site states they have uk dept. It appears that they don’t They don’t make contact or answer emails

what a scam ?please be aware i bought 2 diffusers they stopped working after 2 weeks i called multiple times then someone reached out to me saying that he wants to make it right he wants me to ship back the unit and he will upgrade me for FREE for commercial unit WOW BUT I FOUND OUT AFTER IN Received the email that ill be leasing the unit thru a financing company with interest I'm going to report them to better business bureau

I bought a defuser and was signed up for the auto ship program. The guy David I was working with gave false information over the phone, he told me I would get the defuser oils every month, that hasn't happened but I'm still getting charged. I signed a contract but they don't hold up their end of it. And he shipped me a defuser that is way less money on line than what I was charged. I feel like I have been scammed by this company!!!!! I ordered this in November and have been charged 3 times now!!! And I keep getting told it has shipped or call The concierge and that number just hangs up on me

There is not enough space to define how deceptive this company is. The oils smell nice, but, this $3500 + finance charges of $2000 diffuser is a cheap piece of crap, and has never functioned properly in the 6 months I have had it. Don't even bother to contact the idiots at customer service. Now, I'm stuck with a machine I have not been able to use for the past four months. THEY ARE DISHONEST, THEY ARE LIARS, THEY ARE THIEVES. THE NUMBER OF CELEBRITIES THAT ENDORSE THIS IS ABSOLUTELY. APPALING. DO NOT BUY!!!!!!!!!!!! And, speaking of charges, has anyone ever received an invoice or billing statement? I have never gotten one, and when asked about it, the company limited my use of the vip portal. I can only see when oils will be delivered - nothing else.

Trying for weeks to cancel subscription. They make it impossible. Meanwhile more oils have shipped and been charged. There is a button for “manage shipments” but when you click the cancel a pop up comes up that you need to contact customer service via email. I’ve done this 3 times and each time I get someone respond saying here’s an offer and they try to upsale me to keep me or offer me a discount to keep from cancelling. I’ve returned the emails specifically “cancel, not interested”. To which I get another bogus email asking me why I want to cancel. BEWARE OF THEIR SUBSCRIPTION program. If someone wants one of their ridiculously priced oils then just buy it outright. Do not sign up for a subscription. They have the “cancel”subscription in your account locked. This company should be shut down or at least a class action filed for fraudulent and poor business practices. They are shady as hell. Wish I had read the reviews. Now I’m stuck with 3 of their machines and into a subscription plan I can’t get out of.

My experience with Aroma 360 has been extremely frustrating. Despite spending a significant amount of money, the customer service has been unacceptable. It began with my first shipment of oils under the subscription, where I was charged duty fees, even though I was assured beforehand that there would be none. Reaching out to customer service led to endless loops of automated replies and unanswered emails. No Accountability or Communication Emails received automatic replies directing me to the concierge team, but calls offered no help. On December 18, 2024, I was told my refund was approved and would appear in 3–5 business days. It has now been over 10 days, and I still haven’t received it. I also raised a concern through the online portal, only to receive an email saying it was “completed” without anyone contacting me. I cc’d multiple departments, including concierge, customer support, and sales, yet no one responded. Stressful and Time-Consuming This process has been nothing but stressful. For two months, I’ve spent countless hours following up, with no resolution. Instead of enjoying the product, I’ve faced unresponsive and unprofessional service. Unacceptable Customer Treatment Despite promoting VIP service, my experience has been the opposite. The lack of accountability and poor communication is deeply disappointing. It feels like once they’ve made the sale, customers are no longer a priority. Final Thoughts The product may be good, but the terrible customer service ruins the experience. If you value your time and money, I strongly recommend avoiding Aroma 360. Complaint Summary • Poor communication and lack of accountability. • Delayed refund, still unresolved. • Misleading information about duty charges. • Extremely disappointing service despite premium branding. • Customer concerns ignored after payment is made. This has been a nightmare, and I am filing a formal complaint with the BBB. No customer should have to endure such treatment.