Aroma360Reviews of aroma360.com

Cannot return the item despite the website claiming free returns.

BUYER BEWARE! Ordering over $1300 about a month ago, never received the item, never got tracking info, never got a call, text or email that my order was returned, BUT still was charged. I have called and emailed all month with emails UNresponded to from multiple reps yet 5 different people call and text you when you place an order. No one responds if something goes wrong but everyone wants to call and harass you about upgrading to another package. Spent over an hour and 45 mins on the phone to be hung up on when asked to be transferred to a supervisor after waiting for a fix for this order.

absolute nightmare. They have me locked into a monthly vip program and ive spent hours and hours on the phone with them and they never help me. My guess is that I have called them close to 100 times, not joking.

Aweful company. The diffusers break or stop working in 2-3mos tops and they lock you into a 36month agreement with broken equipment. Do not recommend at all!

This might possibly be the absolute worst company in the entire world. Please, do not buy any of their products. After months (literally) of back and forth with customer service reps who continually sent me the wrong oils for my diffuser, they still continued to charge my card after SEVERAL emails asking to cancel my account. I sent back the wrong oils because they said they would send me the right ones, they never did. And never responded after I sent everything back. The entire company is a scam and they are complete frauds. Trust me, just light a candle from homegoods. Could possibly be the worst company to exist. Pure FRAUD

Very disappointed with my Aroma360 experience. I purchased the Mini Diffuser and was so excited to use it, but just six months later, it stopped working. I was told it's out of warranty after only three months, which feels incredibly short for the price point. Customer service did try to help by sending a part to fix it, but I was also told (surprise!) that it shouldn’t be used for more than 3 hours at a time—something I wasn’t aware of, and honestly, it’s buried in the fine print. Now I’m stuck with over $140 worth of oils I can’t even use because the machine no longer works. For the money, I expected much better quality and clearer care instructions. Really disappointing experience overall.

After the initial sale, good luck! I'm supposed to be part of their VIP concierge service, but there is nothing VIP or service oriented about it. I never get a live agent, it takes forever to get an email response, if you do get someone to help there is ZERO communication to others so you basically start over every time to resolve an issue. There are many other companies out there that offer the same products and most likely actually care about their customers. I would stay far away from this company unless you want to be just another transaction and work with a company who could care less about it's customers! BTW - if i could give no stars I would.

Overcharged, did mot get all my order, bad customer service. The only good thing is that there oils are good.