Aroma360Reviews of aroma360.com

Worst company ever. They make it so hard to cancel your subscription. I got my oil leaking and I complained. I was promised a new bottle but I never got it. Don’t support this company!!!

If I could give this company negative stars, I would! Terrible company. Misleading marketing and they make it incredibly hard to cancel your subscription. You can’t cancel online, you have to call them. After arguing with their AI assistant for ten minutes, you finally get some guy in India to talk to you. You can barely understand him and the whole time you’re trying to cancel, he keeps trying to negotiate cheaper rates or pausing the subscription instead of canceling. You have to get rude with him before he finally cancels your subscription. Avoid this awful company at all costs

This company is a complete scam! Sent me products after I notified them multiple times I wanted them cancelled. Don’t respond to emails. If you call them they keep you on the phone for hours while they fumble around just trying to find your account. Advised the rep I had been on the phone with this situation for nearly half an hour. Called me a liar and said I had not. Offer discounts and then charged me full price plus shipping. Oils overwhelmingly strong and according to the internet, TOXIC. Don’t even think about it!

They lock you into a very long contract when you purchase it before really testing it to see how well it works. When you go to cancel you cannot get anyone on the phone, stay away from this company

I paid over $200 for the Aroma360 Wireless Pro diffuser-and it arrived without a diffuser nozzle. I hadn't unpacked it for some time and couldn't recall when I purchased it, so I attempted to simply buy a replacement nozzle. Unfortunately, that's not even an option. The part isn't available on their website, and I searched everywhere including Amazon-with no luck. I reached out via their website's chat feature-no response. Tried calling their toll-free number-it rings once and disconnects. The same company that bombarded me with calls and emails pushing their "membership club" when I bought this diffuser (and one for my car) now offers zero support when you actually need it. Their customer service is abysmal, and their customer retention strategy feels aggressive and predatory. I swore I'd never buy from them again-and this sealed it. The only reason I gave one star instead of zero is because I genuinely liked the fragrance. But that's not enough to make up for such a frustrating and disappointing experience. Go somewhere else. Plenty of other brands offer quality diffusers and actual customer support.

I strongly advise others to be cautious before doing business with Aroma360. Despite their marketing, their fragrances are not made from essential oils, but are fragrance oil-based, which can be harmful to your health, especially with prolonged exposure. What’s worse is their contractual practices. They lock you into a long-term agreement that’s extremely difficult to cancel. Even if you're unhappy with the product or concerned about health risks, you’re still stuck paying. Customer service offers little help, and the fine print works entirely in their favor. This company prioritizes profit over transparency and consumer well-being. I regret ever signing up with them.

SCAM ALERT! I wish we had read these reviews before ever dealing with this company. We were not satisfied from the day we received the equipment for the "Van Gogh" system, but the sales person kept delaying us by saying it was the scents and not the equipment, so he would send us more "samples" to try. Once we passed 30 days, the customer service has completely disappeared, despite being told we would get "VIP Concierge" service, they refuse to cancel our service, and keep deleting our reviews on their social and websites. I've gone to the BBB as well. AVOID THIS COMPANY

Aroma360 and Hotels Collection is, single-handedly, the most customer-abusive company I have dealt with. They are the essence of the slimy used car salesperson that everyone hates. This started when I thought I would purchase one of their scent machines. The process made me feel dirty, it was slimy. The try to come off as Luxury but the act like the slimmy hourly hotel tell down the street. After I escalated the original issue to their President, Rachel Tannenholz, whom I spoke to, I thought we had resolved the issues. But no, every month, I get a call from them trying to upgrade me. I tell them no and to stop calling me. But do they stop? No. I told them to make sure it's on my account and not to call me, but did they stop? No. I yell at them to stop calling me, but do they stop? No. My next stop will be with the State of Florida, where they are based, to start filing complaints with them.