Aroma360Reviews of aroma360.com

I have the home scenting with "Hotel Collection" which is Aroma360. I don't have a complaint about the machines, they work fine. I pay $112 a month for oils (a lot of it) for scenting with 2 machines. I use to pay more than that for candles. My issue is getting my orders RIGHT...I never get the scent I ordered AND I seriously believe they DILUTE the large bottles of oils. I had ordered a small bottle of oil so I could check it out to see if I like it...It was great so I ordered it for my monthly, I didn't get that one and had to mail it back (took 4 weeks before said and done) BUT the large bottle was so weak and I can barely smell it! That is ripping off the customer.

I purchased this very expensive machine and very expensive oils that come brand new only 1/2 full for the machine for $55. I got home today and my diffuser is making a loud buzzing sound.. the oil is more than 1/2 way full as I added more.!.. I tried to contact the company about having this resolved. They allow a chat option in which I explains this issue and was told I’d hear back from someone in 3 min. I am now on hold for 1 hour and although the chat screen is clearly live, I’m getting no response. It appears they have no problem charging ridiculous amounts of money for a diffuser and oil but good luck if you have an issue or need support.

I got the Van Gogh model, confusing set up which did not work properly? Their # 1 scent was awful!! way too strong! It made me nauseated!! Their so called "Paris Collection" scent was horrible as well! I'm sending it all back! I didn't even have it for 2 days! Hard to get a live person as well!! Horrible experience!

I have a whole-house appliance from them and it works well but the oil subscription service is a dumpster fire. If you're fine with a single scent, the oil will show up every month. BUT - and here's the issue - if you want to change, you cannot get in touch with ANYONE. If you're lucky enough to have the direct contact info of someone still working there you're probably safe. But if not, or that person leaves (which seems to be revolving door), you're screwed. They don't respond to any communication and you just keep getting the wrong scent. It's frustrating given you're locked in with these people.