Aroma360Reviews of aroma360.com

I subscribed to Aroma’s monthly service expecting a premium experience, but it’s been nothing short of frustrating. It’s been almost a month and I still haven’t received the second part of my order. After placing the order, I heard nothing for nearly 3 weeks—no updates, no emails, no calls. I had to reach out myself, only to find out the item I ordered was out of stock. No one informed me, and I was left waiting in vain. When I finally got someone on the phone, I asked them to just send anything that was in stock. Still, I’ve only received part of my order. No tracking update, no follow-up—just silence. As for the product itself, it was honestly disappointing. The car diffuser barely works—the scent keeps cutting out—and there was no adhesive or way to mount it in the car. The scent I did receive smells very basic and not at all worth the hype or price. This is a subscription I paid for, and now I’m left wondering if they’ll keep taking my money while continuing to delay or ignore shipments. Really disappointed with the lack of communication and the poor quality experience overall.

If I could give Aroma360 a NEGATIVE STAR, it would still be too good for this ripoff company. Save yourself from frustration and disappointment; run as far as you can. Their tactics are very questionable and dishonest in every way. I ordered the diffuser for a total of $90.59. I canceled within 30 minutes of the original order time and called the company and spoke to Michelle's customer service. She told me that she would inform the shipping department to cancel the order; however, the item still arrived. I reached out to customer service for instructions. They emailed me the return shipping label. The whole process took over a month and the refund was $44.77. Their reason is shipping, tax & restocking fees...WOW! I gave up and, hopefully, if I could save ONE PERSON from going through this nightmare, the difference of $45.82 that they stole from me would be worth it.

Terrible customer service. Rude service rep (Ken tried to upsell me merchandise when all I wanted to do was cancel, then he hung up on me when mentioning I only want to cancel) I tried calling him back several times but was forwarded to voicemail. Ken mentioned he could cancel my order if I would upgrade, but when mentioning I just wanted to cancel he can’t cancel and gave me another number to call. After he hung up on me he immediately shipped out my order. Buyers beware!!! Calling today and I have been on hold forever.

Horrible product👎

This company is a scam! I am currently trying to cancel my subscription. I first started TRYING to contact them through their VIP concierge service, which is supposed to give you as a “VIP”customer a priority on customer service. No one ever answered the phone just went to an automated recording. I then followed up with a email again to the VIP concierge email address with no response. After finally talking to a person was told I had to talk to a supervisor and they would call me back in 24/48 hrs. Which didn’t happen. I had to call them back and was told “I was next on the list”. I was also told a call could take up to 2 hours. When Anthony the “supervisor” called me back he was very good at “understanding” and “agreeing” with everything I had to say but he would have to take it higher and would call me back the same day before 8pm. Well that never happened. When I asked him who I would need to talk to above him I was told he was the highest that no one above him took phone calls. PLEASE stay away from this company.

This company is one big fraud. I ordered oil as a one time order . Within 5 minutes I got several calls /emails and even texts by sales people asking to make my order a subscription. I DECLINED each time. Well. After 30bdays I got an email stating my "subscription order " is on the way. Got a charge to my card and received oil. I contacted them several times asking to cancel subscription. Was jerked around for another 30ndays until I got a second email and an attempt to charge my card. I had to have CC block this company from future charges . I WILL NEVER ORDER DROM THEM AGAIN !

Predatory company. Do not buy from them and also beware that the fragrance oils are toxic to cats! They will try to lock you into a contract that charges interest and that they will not let you break.

I was sent here as a referral on July 12, 2025. I was not greeted or assisted. There was 2 other patrons in there so it was not crowded. The tall, skinny black lady just kept looking past me. I was on the phone with the person whom referred me. She was shocked at how she had to answer all of my inquiries and that nobody tried to assist me. I opted to not buy from there because of the lack of communication, concern and customer service. I ordered from Sentiment instead.