Aroma360Reviews of aroma360.com

I signed up for their VIP service under the impression that I could cancel within the 1-month free trial period. As soon as I tried to cancel, it became clear they would use every trick in the book to stop me. They made me call them over 10 times, gave inconsistent information, delayed the return label for 2 weeks (so they could push me past the 1-month mark), and kept sending me payment messages through UAS even after I canceled. It felt like a deliberate tactic to trap customers into long-term charges. I had to waste hours on calls and emails just to defend a clear and valid cancellation made within the trial period. It was incredibly frustrating. I was this close to filing complaints with BBB and consumer affairs. Whatever you do, do NOT sign up for Aroma360’s VIP service. It’s not worth the time, stress, or the risk of being stuck in a shady contract.

I’ve tried multiple times to contact Aroma360 to cancel my order within the 30-day cancellation period, and have received absolutely no response. I’ve reached out through email and customer portals, but my messages continue to be ignored. This isn’t just a delay—it’s a complete lack of communication. For a company selling high-end products, this level of customer service is completely unacceptable. What’s even more concerning is how many other people seem to be experiencing the exact same issue. Trustpilot is flooded with reviews describing unreturned messages, shipping issues, and a refusal to honor refunds or cancellations. It’s becoming clear this isn’t a one-off situation—it’s a pattern. At this point, it wouldn’t be surprising if a class action lawsuit is eventually pursued, given how widespread these complaints are. Aroma360 seriously needs to address these systemic service failures. I would strongly caution others to think twice before doing business with them.

My experience has not been with the actual store but with Aroma360 customer service. I have a home scenting plan that I am paying over $400 a month for. It's a large home with three AC units. I have not been able to access my VIP oil plan and the perks that come along with it for a month! I have contacted customer service and concierge at least 5 times. Each time I have been assured that "a ticket has been created" and "someone will reach out to me about resolution" and each time nothing happens. One person ghosted me and just stopped responding to emails. Another person gave me a direct number so that we could text and then never responded to a single text. Another person assured me that a manager would call me back when I refused to get off the phone until I could speak to someone that had more authority and, no surprise, no one ever called me back. The issue with my membership is still unresolved. I am at a loss at this point for how to move forward since they clearly do not have an effective customer service escalation process.

They called me to upgrade my diffusion and I told them to cancel my subscription and they didn’t cancel and continue charging my card! When I call them the representative that answer the phone was very unprofessional! Scammers!!!!!!!!

There customer service is not good at all. To get your business they'll contact you and answer emails promptly, after that it's very difficult to get ahold of the. Also, I am disabled and I contacted them to let them know that I could no longer afford their services because I'm on a fixed income and my cost of living increased because of the economy. I informed them that I could send proof of my disability and pleaded with them to let me out of my contract and they declined. Note: in their contract they mention that canceling a contract is in their discretion. They don't care what your situation is they want their money, yet we can't get good customer service, communication and decency. I would not recommend at all!!!!

I purchased a bottle of scent from the store on Sunday. After leaving the store the bottle leaked all over my car. Upon taking the bottle out of the bag and removing the lid, the foil seal wasn't intact. I called the store asking them to cover the cleaning fee, and to replace the bottle. I was basically told it was the stores policy that once the bottle left the building nothing can happen. Do not buy from them. I wish I would have looked at the reviews before buying from them. Out $130.00 I paid for the product plus the cleaning fee.

Stay Away from Aroma 360 and Hotel Collection! Total Scam!!! If I could give zero stars, I would. One star is far too generous. Aroma360/ Hotel Collection is nothing short of an online scam. My experience with them has been beyond frustrating, borderline surreal. First order: Home diffuser arrived damaged. I spent over 4 hours on the phone with support, speaking to 6 or 7 different people who all seemed completely untrained or deliberately unhelpful. Eventually, they agreed to refund the defective product. Guess what? Refund never arrived. Second (and last) order: I mistakenly ordered again months later, thinking it was a different company. The diffuser I received was the wrong color and didn’t even work. After sending multiple emails and waiting three weeks for any response, I finally spoke to someone, only to be told there was no diffuser associated with my order. Absolutely absurd. We’re talking about a refund of under $100 not a car. Yet this company treats you like you’re trying to pull a fast one, when they’re the ones running a low-grade scam. Their customer service is either completely incompetent or deliberately trained to confuse, delay, and frustrate you into giving up. This company is NOT legitimate. It’s a hassle, a waste of time, and a trap. Please do not buy anything from Hotel Collection or AROMA 360, it's apparently the same company!!!! Warn others. Share your experience. Let’s stop them from selling faulty products and cheating people out of their money.

Terrible!!! The oil leaked all over my beautiful cherry wood furniture. DO NOT BUY IT