Aroma360Reviews of aroma360.com

This company is a rip off! I looked them up to order laundry pods. And that’s all I was looking for. I knew a lot about the company already and how nice all their products smell. So I ordered my pods and they threw in a couple of samples, of different scents. Two days later the pods show up everything‘s good. Then I get a phone call and they tell me that I won the machine that disperses the oils. He said you ordered on the Fourth of July and we were having a contest and you were the winner. Wow! That’s great! You think? Well, next thing you know I’ve been on the phone an hour. They’re gonna send my machine but I have to pay $149. The 149 is for maintenance or if something happens to the machine. New machine thought that was crazy but if that’s all I need to pay OK I’m good. So I paid the money. And he told me I would receive oils monthly. Long story short, I got something saying that my money was due. It was $129. They wanted me to choose my oils. And I told them I already had six oils from the first order. I told him there was no way I was gonna need that many oils. And could I just not get the oils now but order them when I need them. The guy said no ma’am you have to pay 129 per month. If you don’t need the oils, we’ll wait and give you whatever you’ve paid for after your subscription expires.And then it started! My subscription! What subscription? Long story short they had signed me up for a subscription that cost $129 per month. I told them no I can’t afford that and I don’t want it. She comes back and offers me the same deal for $80 a month. I told her no I can’t afford it. She came back and asked me again and again and again. I told her I will talk to my husband and I’ll get back with you but as far as I know, I don’t have that kind of money to spare each month. Several days later, they called me again and said we understand you want the $80 a month subscription and I said no sir I don’t want to have a subscription please cancel me. One thing led to another and I was on the phone forever again. I couldn’t understand them. There were too many people that were loud in the background. And I really don’t think I spoke to anybody that spoke good English. How frustrating.! He finally said that he would cancel my subscription, but that he would need to send me a return label. So that I could mail back the machine that I so called WON! So they lied from the beginning. I didn’t win a machine. I won! A headache!!! if they would’ve just left me alone with my laundry pods, I would’ve been fine. But no, they cost me hours of frustration. Be careful with this company. Matter of fact, avoid them. Unless you want a headache while hanging on the phone with someone you can’t understand. Very disappointing!

Very shady business practices! Their so called VIP program is a 3 year financed "loan". When I asked the rep specifically about why there was a percentage rate when I was going through the sign up she said don't worry about that. Now I'm still fighting trying to get my refund. The returns were received a week ago and still no refund. Stay away from this company!!

Aroma360 is the biggest ripoff of all time! I signed up for the monthly oil subscription and when their janky delivery company failed to deliver it to my door (they left it outside my building) they refused to send me a replacement via USPS. They charge you and outlandish amount of money and change delivery options every other month. When I received my oil via the mail or UPS, I had no issues. Most of the couriers that their bootleg delivery service (Veho) uses do not speak, read or understand English very well and therefore just drop the packages anywhere on the property and mark them as delivered. Additionally Aroma 360 has now changed the size of the ProPod oil subscription to a smaller amount yet the amount of the subscription price has not changed. I'm paying the same monthly amount for HALF the amount of oil that I previously received AND it doesn't even last the entire month.

I didn't do any reviews of this company before signing on (that was my bad), but I thought with Damon John being involved, I wouldn't have anything to worry about. Boy was I wrong. The unit that was sent was fine, but gave my house too much scent. I returned it, and they sent me 2 additional ones. Clearly, I thought there was a miscommunication, so I called again. I didn't want MORE, I just wanted to return the one and cancel my subscription (well within the trial period). I have now been fighting them for almost a month. It's been tough getting anyone on the phone to help; though they are willing to send an email "we'll have someone get in touch". Today, I was transferred to 3 different people. And after much argument, they finally have said they are emailing my return labels and have said they've cancelled my subscription, but i have yet to receive my return email or confirmation of my cancellation. The way this experience has went, I'm not so sure either will happen. I'm super frustrated and don't know what else to do, so posting on here. Beware.

If I could rate this company with less than a 1 I would. I placed an order 8 months. ago for Christmas and I'm still waiting on some items. I have spend 15 hours on the phone, have send 25 emails and I don't even get a response on emails from them anymore. Their administrative system is so bad, they couldn't see what was delivered. They asked me 5 months after I placed the order if I could send photos of the items I received.... I am still waiting on 3 items for which I have just asked a refund because I don't need them anymore after 8 months. I have tried to get a response for 2 months now and I just have no words for the service of this company, it's so bad it's incredible they still exist.

Rating: 1 Star (Awful) The experience with Aroma360 has been very negative, disappointing & extremely frustrating Two orders arrived damaged and leaking, which ruined other items and caused so much frustration. Despite attempts to contact customer service through chat & emails, there has been no resolution or compensation. The company's business practices are questionable. After showing interest in the products, purchasing several diffusers as well as oils I received many calls and texts. They use pressure tactics to sell expensive subscription programs with misleading information and hidden fees. Should you have an issue or problem they can’t seem to be contacted!! I was also charged for two subscriptions I never signed up for nor agreed to!! While sharing my recent experiences I have also learned one of the diffusers I purchased for a friend never worked!! I am now so embarrassed as well as beyond belief as to their over selling and completely under delivering on top of POOR CUSTOMER CARE!! If you're thinking about buying from Aroma360, I strongly advised you to research and be very careful. Customer service is hard to reach, if you can reach them at all! You too may experience issues with damaged orders, lack of communication, and predatory sales tactics! I totally recommended to avoid Aroma360 and go with a more reputable company who actually cares about their customers and backs what they sell!!

I bought 3 mini diffusers. All 3 went out in 3 months! I'll let you guess how long the warranty if for!!! Yep, 90 days. DO NOT buy the mini diffusers!!

Summary: I signed up for the Hotel Collection (Aroma360) VIP Program, financed through UAS, and this experience has been an absolute nightmare from start to finish. Details of the Issue: Initial Agreement: $159/month for a Penthouse diffuser and monthly oils. Intended for my Airbnb properties but tested at home first. Service Failures: After 3 months, shipments began going to the wrong address—not once, but twice. I went 8 months without receiving oils that I was still being billed for. Product Quality: The majority of oils smelled terrible, with only two exceptions (“My Way” and “Black Velvet”). Misleading Contract Terms: I later discovered the contract was approximately $5,000 with interest, something never made clear upfront. At the time of this discovery, I had already paid over $3,200. Unfair Treatment: I requested to cancel the contract and return unused oils. Instead, they refused and sent me to collections. Why This Is Wrong: This is deceptive, unethical, and potentially fraudulent behavior. The lack of transparency, refusal to resolve legitimate complaints, and aggressive collection practices are unacceptable. Next Steps: I am filing complaints with the Better Business Bureau, the Federal Trade Commission, and my State Attorney General, and I am actively exploring legal recourse, including class action litigation for predatory lending and deceptive business practices. Consumers deserve transparency and fairness—not to be misled into long-term financial commitments for substandard products and poor service.