Aroma360Reviews of aroma360.com

Communication is abysmal; they will make it very difficult to cancel a subscription, and their aggressive sales techniques are incredibly frustrating

Horrible customer service by Valery Z. The company sent me my “mystery gift”, that I purchased on September 5th, which was a $50 gift card code via email. When I tried to use it, it stated the code had reached its limit. After looking at my other “mystery gift” code, from August, I saw it was a duplicate to the one they had already sent me . I sent them screenshots of the emails with identical codes with the dates they were emailed to me. I have yet to get a new code, just a “I’m sorry for the inconvenience.”

If I could give 0 starts I would. I was scammed into upgrading not realizing I was stuck in a very expensive contract. Just beware. The scents stink and the customer service is horrendous. Do not buy from this company.

DON'T SIGN A CONTRACT FOR $1,000'S OF DOLLARS OR YOU WILL NEVER HEAR FROM THEM AGAIN!

This company is the biggest scam in the world their sense smell, beautiful they can’t stand by their machines which constantly have problems and then they try to renew a three-year contract and won’t honor any service at all as you can barely get in touch with them and they call it a VIP experience, which is hilarious. I would undo this contract so fast, but it is such a headache to even deal with.

Awful customer service I ordered a 360 Aroma diffuser that can defective and the customer experience was awful. For a company that prides themselves on the customer experience you do not live up to them. I sent multiple emails after I returned the defective product and after paying for it never received a replacement or any compensation. Sincerely very disappointed customer in Canada. !!!

This is a scam, I bought once the product for a gift, since 3 months ago they start sending me something that I didn’t order and taking money out of my credit card without my consent bc I never signed up for any subscription, then I have to return the box without label at my own expense, is a ripoff and scam, I made a dispute with my credit card and they are under investigation I hope I can get my money back for the second time $47.00, and is not even good, it doesn’t smell at all, 🙈🥴

I would rate this company 0 stars if I could! This is a scam! Do not sign up for anything! I signed up about two months ago and have yet to receive any of the products. Terrible customer service. I’m have been promised 3 times a cancellation email and I have to receive that. I was charged over 150 and still waiting on a refund. They try to talk in circles to avoid the main reason you are calling! I repeat do not order anything from this company