Aroma360Reviews of aroma360.com

Scam Scam Scam. First, the $15 mystery gift is not a gift sent with your order. Very misleading to the point of being criminal. You are buying a voucher not a mystery gift. When I called to enquirer about a refund they said it was not refundable and directed me to the page that says so. There is nothing at time of check out that says it not being refundable OR that you are buying a voucher. SOOO I tried to use the voucher on line and it's not good for "machines" as the phone specialist in Miami said. So basically they steal your money and refuse to refund you and hide the details of what you can and can't do with it. Second....DONT buy the subscription. The fine print on that is all lawyer loop hole wording. You are hooked for a while with purchasing a subscription. I cancelled my card associated with my subscription and they will not get anymore of my money.....period. Why do you need a scam if your product is so great??? GREED!!! All I wanted was a refund of the $15 I paid for the mystery gift. That's all. So now every review site I can find will get this review.

Warning!!!!!!! These diffusers are garbage!!! Don't waste your money! I've had two and they stop working after about 3 months. And not to mention this company locks you in on the scent pods, refuses to cancel your subscription, their website does not allow you to remove your credit card or cancel your subscription. I've been trying to cancel my stupid subscription for 6 months now because both my diffusers quit working

While the in-store staff are polite, the subscription program has been consistently unreliable. I have not received a single order on time, and I’ve had to visit the store repeatedly to track down missing scents—completely defeating the purpose of the program. I attempted to cancel due to the company’s failure to fulfill its obligations, yet my request was denied. The VIP Concierge team is extremely difficult to reach, and when I do speak with someone, the focus is on offering free candles to retain my business rather than resolving the ongoing issues. At this point, the service has become more of an inconvenience than a benefit, and the lack of accountability is unacceptable. I will now be escalating this matter to ensure the cancellation of this service, as no other reasonable option has been provided

BUYER BEWARE!! This company is setup as a SCAM. This is the worst company and product I have ever experienced. I ordered a mini pro diffuser and oil subscription. I installed the diffuser and used one of the oils, but the diffuser is defective. They told me they will NOT reimburse for the oil because it is opened. How in the He** was I going to know the diffuser is defective if I did not use one of the oils. Although the diffuser is defective, they will not provide me a full reimbursement, so they are keeping $54 dollars of my money. They stole $54 from me!!

I am so disappointed in the service from aroma 360. After paying over $7000 on a subscription, I have had issue after the issue with delivery of , quality and very poor customer service. Everyone was very attentive when I signed up for concierge now they talk me off the phone and my issues are not resolved. I’m still missing one bottle of oil from my October delivery, and the oil I ordered was out of stock. No one informed me, it simply wasn’t sent. Today I received oil for my mini pro and the cap is unscrewed half the oil is missing even though the seal is intact. I cannot believe the poor quality of shipping and checking before sending items out. I would not recommend this service and I regret subscribing.

If I could give negative stars I I would. The Customer Service from this company is horrific. Their Concierge Team lies to you on a regular basis just to get you off the phone and they do not come through with what they promise. They do not care about their customers or their customers needs.

Customer service is HORRIBLE! I need to return product because it gives me and my family migraines. I have reached out to them 4 times via email and several times on the phone. I cannot get this resolved and they keep sending me more oils and I do not want the subscription any longer!

complete scam! do not get their oils or services - they will never let you cancel your subscription, the customer service does not exist in this horrible company!