Aroma360Reviews of aroma360.com

On or around July 22, 2025 I ordered a car fragrance and diffuser. About ten minutes later I was contacted by their “concierge” service. Really, this was just a scam call to sell you into a bunch of junk you don’t want. I was told that in return for a fragrance subscription I would receive a “free diffuser”. This company ran my credit and has me on the hook for $4000 “free diffuser”. I wasn’t told about the cost of the diffuser or made aware that I was signing a contract for over $4000. They simply said it was part of “protocol” for the subscription. After getting the product I realize that the smells made everyone in my house sick. Therefore, I made an attempt to cancel my subscription before their 30 day period and wasn’t contacted by anyone until AFTER it had been 30 days and was then told I was past the period in order to stop the subscription and return the “free diffuser”. Not only do I pay for the fragrance oils every month, but I am also paying for the “free diffuser” monthly. I have made several attempts to contact them through multiple channels. Including the “concierge” service. No one has contacted me back. After some research, I have seen so many people in the same sticky process with this company with no resolution. I think this company needs to be investigated for deceiving and predatory business practices. I simply want the subscription and the diffuser to go away. I never signed up to PAY for a diffuser, I was told it was free. I tried to cancel the subscription but was told I couldn’t. I have tried to contact people and no one seems to care about the issue. I have sent email after email. I have reported to the BBB and to the Florida Attorney General's office. Not surprisingly they aren't supported by BBB. I feel so awful! All I wanted was a car diffuser and was scammed into so much more. I'm not even sure how to handle it at this point.

Scammers!!! Do Not Purchase!! I wanted to return my unopened products and cancel my subscription. THEY DO NOT EXIST AFTER PURCHASE!! I filed a dispute with my credit card company and they provided a refund and will deny any attempts of the monthly subscription; within 5 days!! Hope this is helpful!

Tried cancelling a monthly subscription I never made and when I first fell for this (3 emails earlier and over a month) I order 2 defusers which cost a lot of money and have never arrived. Do not use this site. Obviously only take money but never give customer service.

I ordered what I thought was a one-time purchase of their diffuser and fragrance oils, but they sneaky enrolled me in an auto-subscription without clear consent during checkout. Despite multiple attempts to cancel online and via phone—including being put on endless holds with unresponsive reps—they kept charging my card for months

The devices work great until they don’t. They break down quickly and the replacement if you are lucky enough to be within the warranty, takes an act of god to complete. You will spend hours on the phone. The oil subscription is their way of locking you into a commitment with them and no way out. Don’t subscribe, you will regret it.

Product is awful. Team is very pushy to upgrade. Every single oil delivery shows up leaking everywhere.

This is officially the worst customer service experience of my life. Aroma360 is not a luxury fragrance company; it is a subscription trap designed to hold your wallet hostage. Here is the nightmare you are signing up for: The Website is a Trap: You cannot manage your own account. You want to cancel? You want to pause? You want to change your scent? You can’t. The website is literally designed to prevent you from making meaningful changes. Forced Phone Calls: To do anything, you are forced to call an 800 number with laughably limited hours. The Hold Times: Be prepared to waste your life. I sat on hold for over 30 minutes just to speak to a human. High-Pressure Sales: Once you finally get someone on the line, they don’t help you. They argue with you. They used aggressive, high-pressure tactics to try and upsell me on more expensive systems when I was just trying to manage the one I have. It feels like a scam. They make it easy to buy and impossible to leave. Save yourself the headache and go literally anywhere else.

I would not touch this company for anything. I wish I had read the reviews before I purchase. I don't think this company will last it is so bad. There are better options which are better value, better customer service, scents are nice and actually fills the room. If you think I am exaggerating, you will find out If you dare to buy this rubbish.