Aroma360Reviews of aroma360.com

I tried to cancel the subscription three times and was told it was cancelled, only to have the order shipped and my credit card charged. They will call daily to get you to buy more. I asked the sales person to help me cancel, said he couldn't do it. I asked who could and he said customer service and then just hung up on me. Finally got it cancelled after literally having to cuss someone out to take me seriously.

I signed up for Aroma360’s VIP membership, and it’s anything but “VIP.” They’re quick to get you enrolled and take your money, but when you actually need support, it’s a completely different story. Customer service has been beyond frustrating, my concerns were dismissed instead of resolved. The product itself is great and the oils smell amazing, but the service is terrible. For a company branding itself as “luxury,” this experience has been the opposite. Just read the reviews.

Unit broke after 12 months , no help and no customer service worth a damn …. Maine has a consumer protection law that gives Maine residents a 4 year implied warranty . I might just jam it up their ass legally. 😮🤮

The product only last few months and when you call the customer service, they are absolutely won’t help you… please save your money! Mind you l, I bought 3 products so I I wasted my money for nothing.

I had difficulty canceling my subscription. They would verbally say that it was canceled then send me an email with ambiguous wording that meant "before we cancel, we need more info", stalling the cancelation. Their sales tactics are aggressive: constant emails, texts in the middle of the night, pressure on upselling, etc. But when it came to canceling, they dragged their feet and kept needing more info to process the cancelation. Also, they will tell you that your subscription has already shipped and you have to go through these loops to return it and get your "refund".

I placed an order and it still hasn’t been shipped. I have not received any tracking number, and customer service has not responded to my emails. The lack of communication and support is unacceptable. If this order is not resolved, I will dispute the charge with my bank. Based on my experience, I would not recommend ordering from Aroma360. Federica

I have attempted several times to cancel the business with this company. My latest attempt, on 14 January 2024, was the first time I was told I am unable to cancel the subscription service to be sent the oils provided by this company. I have been trying since about 60 days after the company coerced me into signing up for their subscription service to cancel to no avail. I attempted to continue the service, even though I have yet to use the products fully, but the company cannot even ship to my forwarding address as I am im the military and am moving to an overseas installation. The only resolution I was provided was to either keep having the packages sent to addresses I no longer inhabit until 2027, or pay in excess of $3K, none of which was elaborated on when signing me up for the subscription service I did not even originally intend to agree to. This company's practices are abhorrent and their customer service is abysmal. I would never recommend this company to anyone.

Pure 100% scamming arse holes. The app shop which can be used to track and order products is just as bad. How can they use a website that is known as a scam or in liquidation. It's all beyond me. The bank won't help either. Legal action needs taken against these scamming bastards. both shop and oils.acc