Aroma360Reviews of aroma360.com

AROMA 36 is a joke of a company. Customer service has its head so far up its ass that it doesn't even look nice as a hat. The shipping department constantly changes carriers. Honestly I don't know how this company hasn't been sued.

So this company will bombard with text and phone calls after a purchase trying to get you to subscribe, but when they sent me 2 purchased sale items, crazy one was broken and htey were aware bc they put it inside a ziplock bag and it didn't have a seal. It leaked all in the package. I tried emailing and calling ad they did not reply, ironic considering they send so many calls and text to get you to buy more. Proceed with caution or find another more reliable company

I've been trying to get this canceled for months and once again they've taken a payment out that I did not authorize. They won't return calls, they won't let you talk to a live person. I'm at my wits end with this!

As a home fragrance lover, I was excited to finally try products from Aroma360 after receiving a promotional email from Hotel Collection. I didn’t realize at the time that they are part of the same platform. I ordered the Pro Tower Diffuser along with the Black Velvet fragrance, inspired by The Edition Hotel scent — a fragrance I’ve loved from past stays. I had high expectations. Unfortunately, the experience was extremely disappointing. My order arrived a couple of weeks later. I set everything up right away, excited to enjoy the scent. After three hours on the highest setting, there was still no noticeable fragrance, even in a small room. I could barely smell anything at all. Because of this, I decided to request a return the very next day — and that’s when the most frustrating part began. Customer service informed me of their strict return policy: • No refunds on fragrance oils once opened • Customers must pay for their own return shipping So not only did the product not perform, but I also had to pay $20 for a return label, and I’m stuck paying for an oil that simply didn’t deliver any scent. This has been one of the most disappointing home fragrance purchases I’ve made. Based on my experience with both the product performance and the return policy, I would strongly caution others before purchasing. I truly wish I had known this beforehand. Don’t please buy this products!!

This company is a fraud. From the moment you order they are calling and texting trying to up-sale. Cancelling the order is also a huge pain. They want to have the opportunity to talk you out of it. Their product works for maybe two weeks then quite completely. Stay away from these people and this company. I am going to sue if they do not cancel my order per my request in a timely fashion.

I purchased mine today…. Don’t even have a product yet and i’m already regretting it. Surely after the purchase, I started getting multiple calls from multiple people until I finally picked up. Once I picked up, the sales pitch started, which was absolutely horrific to tell me how what I purchased sucks and if I really wanted to get what I was hoping to achieve, is to purchase a larger unit. After I let them, tell me how terrible decision I made of purchasing their product and how it would only last me a week. I told him that I was OK with what I got because I just wanted to test to see if I would continue using this. The sale rep proceeded to tell me “I guess you think you know what you’re doing“ to which I responded I suppose I do. He continued to tell me how I was wrong with what I was choosing, and when he realized that I was not going to buy a larger unit, he hanged up on me. I also ended up somehow magically subscribing to one of the diffusers. To which I already emailed and called to get me off of this subscription. I would never recommend this product to anyone and I don’t even have it in my house yet. The customer service is absolutely horrific.

Part of my order was missing. I emailed in 3 times with no response. I also filled in their form online, no response. I called in and was transferred to 3 people and waited on hold for 45 minutes in between transfers to different departments. I have not had anyone resolve my issue. After 45 minutes I gave up. What a joke!! BUT somehow they have a customer service team waiting to talk to you when you first put your order through, calling me a few times to try to get me to upgrade. Its pretty wild!!

I bought a diffuser which was faulty, and returned for a replacement. The company failed to provide a replacement within a reasonable time, with no updates on product dispatch. When I requested to cancel for a refund after waiting 25 days for a replacement, it was refused based on an internal 30-day return policy from the original purchase date, despite this being irrelevant for faulty goods under the UK Consumer Rights Act 2015. The company continued to process a replacement I had declined, refused to pause shipping even though the product was still out of stock, and raised the prospect of restocking fees, none of which are lawful for faulty goods in the UK. Communication was dismissive and responsibility repeatedly deflected. UK & global customers should proceed with caution. They also operate under the name Hotel Collection, and provide the same level of customer service.