Aroma360Reviews of aroma360.com

I received the oil bottle and it arrived half empty as it leaked in the package. I contacted them and sent photos and information as requested. Their response was the product was out of warranty and there was nothing they can do. I answered back and received no reply. Unacceptable I will never trust Themis company again. They have a lot of competition who offers good customer service

TERRIBLE They charged me $15 for no reason. They said it was a gift, but I did not receive anything. And even worse, do you know what the “gift” was? A 40% discount coupon. Terrible scam page.

Customer service is not reliable. Don't trust this company. save your money.

Horrific, I purchased 2 reed diffusers to use in the bathroom and they do not work. I called was kept on hold forever was disconnected and was finally told that those diffusers were for decoration however the description says diffusers and was told that they could not refund my money because the box was opened. Will never purchase anything from them again and advise you to do the same

Today I order a diffuser from Aroma 360..Hotel Collections. As.soon as I placed the order online I got a call from salesman from a 561 area code trying to upsell a bigger and better and more expensive model. We finally ended up ordering a 12x12 diffuser. The salesmen agreed to refund the price of the smaller diffuser of $106. The order info emailed to me was for the $106 model. Now the salesmen won't answer my call email or text me back. Beware ordering from Aroma 360.

I had a really disappointing experience with Aroma360. They are extremely aggressive when it comes to enrolling customers in their monthly subscription program. I purchased the DaVinci scent diffuser for $199, which required a 3-year oil subscription at $112 per month (they later reduced it to $85, which still felt excessive). The sales representative was very convincing and assured me I could try the diffuser for a month and cancel if I didn’t like it and that I would receive a refund. That turned out not to be true. Once you actually use the diffuser to test how it works, you are no longer eligible for a refund. That makes no sense — how else are you supposed to know if the diffuser is right for your home without trying it? In my case, the scent was far too intense and gave me headaches. I returned the unit assuming I would be refunded, but I wasn’t. On top of that, communication was extremely poor. Unless you proactively call to confirm they received the return and that your subscription is canceled, they continue charging you monthly. I had to call multiple times to resolve the issue. To be fair, the customer service agents themselves were polite. But the company’s policies and subscription practices feel misleading and frustrating. I would strongly caution others before purchasing or enrolling in their subscription program.

If I could give them zero stars I would. I am not an allergic person, but I suffered a severe allergy to the diffuser oils requiring several trips to my physician eventually necessitating oral steroids to suppress the allergy. I informed Aroma 360 that I would need to cancel the subscription to which they replied I would need to submit a doctor's note. I did so and they never responded. I sent the doctor's note again and again no response. I called the company and they said they had to verify that they got the letter which they were able to do and said I would hear back in 3-5 business days with the resolution. They also emailed me confirming I would hear back in 3-5 business days. I heard nothing back in 3-5 business days so I called again at which time they tried to tell me they had not received the doctor's note. After another 30 minutes on the phone they admitted they did have the doctor's note and again said they would escalate it to management to help facilitate the cancellation. Not suprisingly, I did not hear back again, and as I am writing this review I am back on the phone them and they once again tried to tell me I had to submit a doctor's note. I read their emails right back to them confirming they have all of the information, and now they are telling me it's at least a 14 day review period despite the fact that their email says 3-5 business days. I have demanded to speak to a supervisor, and they are refusing to connect me with anyone. At this time I will be contacting my credit card company to try to cancel from that angle, but heed my warning and stay away from this fraudulent company with allergy inducing oils.

I ordered a diffuser that came with a scent subscription as a package deal. The scent was sent separate from the diffuser, the first scent package was broken and the scent all over my mailbox. I spent hours trying to contact their customer service, finally I got through and they sent a replacement -- which was the wrong scent AND was also broken -- all over my mailbox. I spent more hours trying to get through to their customer service, before I could get through the subscription kicked in and a 3 scent bottle was sent, which... was also broken. Customer service is almost impossible to get a hold of, they did NOT refund my $ for the diffuser even though I was never able to use it and obviously they have a huge problem in their shipping department. DO NOT USE THIS COMPANY.