As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Nathalia
Nightmare of experience! I signed up for the "VIP" concierge and they won't cancel my membership. I requested MULTIPLE times after I received and didn't approve the purchase but they ignore the customer. Seeking to file complaints with the FCC and seeking legal help as well. This has been dragging for months. Really an expensive nightmare.
Raquel M.
Total scam. They used high pressure tactics to get my info, then processed a $149 "deposit" without me ever clicking their pay link, authorizing the charge or typing in a credit card so who knows who’s credit card was used because it wasn’t mine. Now they are trying to bill me $119/month for a subscription I never agreed to. Customer service is just a cycle of "investigations" and excuses. Stay far away from this company!
Kayla P.
I have been trying to cancel my subscription for a year. Somehow I had three subscriptions, which makes absolutely zero sense considering I only have one diffuser. After I finally got the second one and what I thought was the final one canceled, I got another one sent in the mail and I login and what do you know. I somehow have another subscription. I have emailed them at least six times with zero response. It now says I’ve skipped too many orders because I can’t get anyone to respond to me that they sent me and charge me the most recent one and I emailed them twice this weekend and today again with no response. I have emails dating back from 2025 early about canceling. You can’t get in touch with anybody and no one calls you. This company is a complete and total SCAM.
Britt
Aroma360 sents are Fabulous however their Customer Service is HORRIBLE. They obviou are under staffed sometime when you call the recording tells you to call back later. When you finally get in the queue you will wait for a least 39 minutes if you’re lucky. When they answer you will get someone with broken English whic not have the Culture to say I’m sorry when they screw just awful. So if you choice to go with them you will understand why they have a 1 Star rating.
Lindsey C.
Do not buy from this company. I ordered 3 pod refills and they came in all spilled out because of poor packaging. Well after two different chat conversations and pictures of the pods. It took forever to get them to send me only one pod refill. It’s exhausting trying to communicate with these people. They are crooked!!!
Clare D.
This company isn’t even a 1 star ! It’s a full on scam to get you to subscribe. I thought I was buy diffuser a scent not a subscription. They keep taking money. Which is theft ! Even though I have reached out to customer service. Do not buy from this company.
Tami M.
I ordered for the 1st time 11:30pm on a Saturday night. By 3pm Tuesday, I had received 14 calls, 14 VM messages, and 9 texts (various numbers). I chatted with a rep of Aroma360 at 5:30pm Monday, cancelled the order. Update: Cancelled. Email confirm. A360 email reminding me that my subscription package is getting ready to ship. Chatted with rep. Oh! They cancelled the order but NOT the subscription. Everything cancelled, credit received on card. Still calling about my order!
Marie H. V.
Biggest mistake of my life to buy in with these people. Got two large machines from them one of the ones that they sent me was a refurbished unit even though I paid premium price for it. Then had issues getting the key sent so that I could change out the oils within that unit finally got a brand new unit. Had issues with oils being sent to me. They went at least 2 to 3 months without sending me any which I’ve already paid and having my legal team now look at it. Customer service is very poor. Whatever you do do not buy from them.
