Aroma360Reviews of aroma360.com

The customer service is ABYSMAL. I have a large VanGogh machine and 4 mini-pros. I have the “VIP Concierge” service that I pay for monthly, I still can’t get a customer service call to result in any resolve on ANYthing. I had a “rep” answer the phone and take AN HOUR to place an order for oils when 2 of my 3 autoship oils never arrived. In the middle of the call he starts CURSING at someone in the room. When I asked him what is going on that would make him do that he said “I’m sorry, it’s Friday, you know how it is.” I’m sorry WHAT?!?! I called again and asked for a supervisor and was told they couldn’t get a supervisor because they were “all in a meeting”. Really? The 6p on a Friday all supervisor meeting? This company has become total trash still branding itself as luxury. I was sent a defective unit and told I would receive the replacement as soon as I sent the unit back. They now have had my defective unit and my original payment for WEEKS without sending me a new unit: this place is a SCAM.

If I could give them negative stars I would. Worst company ever! Nothing but a bunch of deceitful and unprofessional sales and customer service representatives. Do not buy into the VIP program. You will have nothing but problems

The scents are nasty. Customer services harasses you to sign up for a prescription without telling u that you are takin gout a loan for 7k to pay for them all up front.. Can't wait for the lawsuits to begin.

My order came in a plastic bag with little protection. The oil leaked out leaving 1/4 remaining. .This happened twice. I asked for a refund. The managers are never available to speak. Poor service. Do not waste your time or money.

AWFUL CUSTOMER SERVICE!!!!! Multiple emails sent that are ignored, many, many phone calls that I could never get through to anyone. EXTREMELY frustrating. But as soon as you place an order you have multiple random phone numbers calling you wanting you to subscribe to something.

They are an absolute scam. I purchased 2 car diffusers, car spray, diffuser oil and shipping protection for additional money that claims to cover packege loss, theft, damage etc. They never sent me notification when my order shipped. Then when I received it, it was just the car diffuser. They claim the rest was sent separately which I never received. They have given me the run around for 10days and still havent issued me any refund. Even this this protection plan thats "hassle free". Complete scams!!! Hopefully my bank can give me justice

Whatever you do, never sign up with this company called Aroma360. The concierge team are trained to sweet talk you in going into agreement with them. Once you do, that's it. You will be hooked. I had bad experience with their device not working and when you contact the concierge representative they will never get back to you. I got fed up and wrote to them that I want to cancel my subscription they started pressuring me, I sent them a lengthy email stating the valid reason why I want cancel. Why should I be paying them monthly and they are not providing me with good customer service. Three devices they have sent to me none of them works properly. The first two wasn't bringing out any scent then the last one didn't last 2 months and it packed up. I reached out to the technical team scheduled appointment and no one called. I had to send them another email before the tech guy called a day after. By that time I had already made up my mind to cancel entirely and when they decided to call me, we started arguing over everything. And they said to me that I cannot cancel that it has gone over 30days cool off period and I said to them to refer back to my email I sent them. I told them I have all the evidence, facts, correspondence emails, recordings and also reviews other people listed on social media. I said to them that they need to cancel my subscription if not I will cancel all my bank card on their website and that was it. I cancelled all my bank cards associated with my account and blocked all contacts and I told them to arrange for the collection of their faulty device that's it. What a palava, total mess in the highest order.

I am a VIP member and I am very disappointed with Aroma360. I used a gift card they issued to me as part of my subscription to purchase three car diffusers, but the products arrived defective. Customer service has been confusing and inconsistent. They keep offering different solutions, but when I accept, they say it cannot be done because they can only replace the returned items with the same product, not a refund or a different item. During the process, the representative Manyel O even ended the chat before I could finish explaining my issue. The gift card was given to me by Aroma360 as part of my subscription and can only be used in their store, so a fair resolution should be possible. Their refusal to properly resolve this issue shows a lack of willingness to help customers.