Aroma360Reviews of aroma360.com

I had an extremely frustrating experience with Aroma360 that I feel others should be aware of. My account was sent to collections for over $5,000 due to four missed payments that I was never made aware of. At no point did I receive proper notification—no emails, no phone calls, and no mailed correspondence. Come to find out, they had the wrong email address on file, yet there were still no attempts to reach me by any other method. Instead of working with me or even giving me the opportunity to resolve the issue directly, my contract was cancelled and the balance was sent straight to collections. I was forced to pay the full amount just to protect my credit, which put me in a very difficult position financially. This situation could have easily been avoided with basic communication and customer service. Sending an account to collections without making a genuine effort to notify the customer is unacceptable. Based on this experience, I cannot recommend Aroma360. I will also be exploring legal options regarding how this was handled.

STAY AWAY FROM THIS DISHONEST COMPANY. High pressure sales tactics; relentless, that make you feel pressured and overwhelmed with all the confusing information they give you in order to make you sign. They confuse you with how you’re going to save money with the VIP program and that’s a scam. The scents are good but not worth the money, there are other alternatives in the marketplace. What a mistake dealing with this dishonest company. I’ve reported them to the BBB and will also report them to the Florida Consumer Office of the Attorney General.

Im just going to post the message I sent to them. I’ve been trying to get a refund or the correct product for several weeks. I will never purchase from them again. “ I'm checking on the status of my order. I have not gotten any notification regarding it. Order #A1937889. I have reached out once and I received a replacement. When I received it the oil was spilled out of the package. I called back and the rep claimed she put in a reorder for me. I even sent pictures of the damaged oil package. I never received confirmation and needless to say I never received the oil. I use been trying to reach out to customer service and I’m on hold for 2 hours. I want a refund or the product. Either way I will never order from Aroma360 again. I was seriously thinking about buying a diffuser for my new apartment. That thought is now out the window. This is horrible customer service. I need someone to respond to my email or this will become bigger than an oil tha cost a little over $20. This is ridiculous.”

I’ve spent over $150 with Aroma360 and ran into repeated shipping issues that support did not properly resolve. After placing my first order, I contacted them immediately to correct the shipping address. That request was ignored, and the package was still sent to the wrong location. On a second order, the same issue occurred. Support initially told me they would work with their shipping team and follow up, but later reversed course and said it was “too late” and that I needed to deal with the carrier myself. I ultimately had to reroute the shipment on my own to avoid losing the product entirely. The product may be positioned as premium, but the customer support experience did not match that standard.

I purchased a unit as a Christmas gift & it stopped working before the end of January. It took me over a month to get a replacement (after I called about it) & they sent me a refurbished unit. I purchased a new unit & expected to have a new one as a replacement. I will not be purchasing anything else from this company!

Customer service is NONE EXISTENT! They lie to you saying you will have a dedicated team of vip staff to assist. Impossible to get a person on the phone. They will get you into some type of ridiculous contract, run your credit as they call a soft run. They will total run your credit. EXTREMELY UNHAPPY!

TERRIBLE CUSTOMER SERVICE. DO NOT BECOME A VIP MEMBER. MR BALDWIN REYES IS TERRIBLE. MOST SCENTS DO NOT WORK, AND THEY NEVER HAVE THE GOOD ONES IN STOCK. I HAVE REQUESTED A SUPERVISOR TO CALL ME , NO BODY EVER GETS BACK TO ME

I signed up for an Aroma360 oil subscription that was supposed to include 3 bottles of 50 mL every 3 months, for a total of 150 mL per cycle. After I started the subscription, Aroma360 changed the bottle size from 50 mL to 30 mL. That means if they continue sending only 3 bottles, I will now be receiving just 90 mL instead of 150 mL. That is a major reduction in product volume while the subscription price and overall arrangement remain essentially the same. In my view, existing subscribers should have either been grandfathered into the original volume or adjusted to receive the equivalent amount, which would be 5 bottles of 30 mL per cycle. What makes this more frustrating is the claim that the new 30 mL pods are somehow more concentrated or efficient. If that is true, the company should provide clear, measurable evidence. From a customer’s perspective, it looks like I am simply paying the same for less product. This feels deceptive and unfair to loyal subscribers who signed up for a specific quantity and value. I would like Aroma360 to honor the original subscription volume or provide an equivalent adjustment.